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Business Profile

Mechanical Contractors

EXP Performance and exhaust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-14-2022, I spoke to the owner of EXP Performance and Exhaust and discussed an engine swap on my vehicle. *** ***** directed me to the drop-off date with with store front end manager ***** ******. I did that and agreed on a date of 1-24-2023. On 1-24-2023 I dropped the vehicle off and discussed additional work with Islas. Islas agreed to do the work and stated that he would have the work complete by March 2023. Islas repeatedly missed deadlines, lied about the status of my vehicle, parts used and timeframe for completion and instead blamed Macias for the lack of shop organization and stated that he was the reason the work was not completed. It is now 12-12-2023 and Macias has been fired but the work has not been completed. Islas continues to lie about the status of the vehicle. I have documentation of conversations and text messages to corroborate my claims and have contacted local law enforcement, the media and have sought legal counsel.

  • Initial Complaint

    Date:09/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January of this year I dropped off my truck to get my differential repaired. During the time that my truck was in the shop, i got a call from the shop saying that my front bumper got dented in a minor accident. Since then I been waiting for the shop to replace my bumper and every time I ask or call they never give me a straight up answer. They ignore me and put me to the side. Also the differential wasn’t fixed properly. It’s having problems and it’s not the same. I lasted 4 months with out my truck since it was in the shop for it to come out worse then when I dropped it off

EXP Performance and exhaust is NOT a BBB Accredited Business.

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