Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My push cart Wants to charge me to send there junk remote start that does not work and make me pay for the shipping and charge 10% for their equipment that does not work how is this fair

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased remote start system on dec 8 got it installed by ford dealership stopped working feb 2 went back to ford was told after diagnosis that it needs new remote module I called the tech line of remote start business was on hold for 5 hours never got anyone they closed for the day I filled a online troubleshooting with no response got a hold of someone at company today 3/7/25 they told me there not honoring Ford’s diagnosis and will need to troubleshoot it with them I don’t have time to troubleshoot issue during there business hours I would like a refund of 179.99 or a replacement module like ford diagnostic says

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase remote car starter for a 2017 Hyundai Santa Fe on 2-17-25 (President's Day) online. Cost $189.99 SALE PRICE! Tried to cancel the purchase later that same day. Tried to call, no answer. Received an order validation the NEXT day via email that the order was being shipped FedEx. Received 2-20- 25. Tried to call to request return process info same day. No answer again. Called Sunday evening 2-23-25 @ 9:59 pm to leave a message requesting return info for unopened product purchase on 2-17-25. Left phone number to call, or text along with email address to forward. No response. Submitted similar information on their Website CHAT option. No response. Called 2-25-25 to discover hours of operation begin at 9 am. Called back at 9:59 am there wasn't an option to select for returning products. Placed on hold to talk to operator and the answer machine voice stated, "Call could not be transferred," and hung up. Again NO RESPONSE! Called again at 11:21 am and selected option 1, sales rep. Waiting on hold 20 minutes and then was automatically hung-up on without option to leave a message. Voice stated, "the mail box is full, try again later." Dug a little more on the website under "find your kit" Website states there is a 30 day return policy from the date of purchase. Dug further and found "Refund Policy" which requires you respond within 30 days and obtain a "Return Authorization Number (RA#) that must be obtained from them FIRST. Back to the call and option 1 and waiting on hold again. Hung up after 13:02 minutes. Went back to the CHAT option. No response as of yet. Explained further detail of what we were trying to do to return an UNOPENED Remote starter purchase on 2-17-25. Please forward a RA# ASAP Don't have the time to keep pursuing without some type of response. That's why we are reaching out to the BBB. We are required to pay a "restocking fee" which should be nominal since they charge 10% for items returned after 60 days.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought their best remote car starter system for my car. Installed the wiring harness and programmed the module as instructed, but the remotes wouldn't program properly. I contacted them and tried a few things they suggested-didn't work. So they had me send the remotes and antennae back. The replacements won't work either. They told me to try new batteries in the brand new remotes, so I went up town and spent nearly $20 on 4 new batteries and installed them-still didn't work. Their tech pretty much said they don't know what to do. I suggested the module is probably bad (I'm an appliance repair tech for a living). They said to send the module back. I requested a prepaid label to do so, and they just completely ghosted me. I messaged them 3 different times over the last 5 days, and they won't respond. They won't answer their phones either. I literally waited on hold for an hour and 42 min. one time, before I gave up. I can't get ahold of them and their product doesn't work. I would prefer them to send me a working product, as I don't want to take the car apart again to remove the wiring harness for the remote starter. Thanks Lucas Ames

  Customer Answer

  Date: 02/04/2025

   Thank you so much for your help. Shortly after you contacted the company they started responding to me again. Together we figured out the problem and got it working. I'm all set. Thanks, Luke

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 19th order was placed and Dec 23rd the item arrived. I called the local shop to install the remote start since I have a bad back. So the item was luckily the same exact day. The remote starter worked exactly for maybe a full day.. .anting about 3-4 uses. The item stopped working and I noticed this when the car wpuld not started. 2 days prior to getting the item installed my newborn was born. So we had a baby with us in the freezing cold trying to figure out why my car did not work, during the busiest season of the year. Car wpuld not start or showed signs of usage. I even had a portable jumper in my car and nothing. Car was towed and I contacted the shop the item was isnfalled in and they advised that it could possibly be an issued with the remote start. This was all on Christmas Eve meaning i would not be able to receive help. The shops finally was able to get back to me Dec 26th and they took everything apart and the remote start that MPC sold me that a sort circuit and it fried every fuse in relation to the BCM. I contacted MPC the same day and even called no one picked up and emails were answered and MPC did not help or show any empathy towards me. My wife, my newborn, and I were stranded and we had to spend over 800 dollars all around to get things situated and fixed for my car to run again. We had no car to use for Christmas and had to reply on my in laws. MPC was upset that I used a third party to install the remote start. Again, I have a bad back and I used them since I had a work related injury as of Fed 2023. I want a resolution, a refund, or a exchange done. MPC has lost s customer, and they did not bother to care or show empathy. Furthermore after spending all this money, they wanted me to spend money on shipping the unit back. Ridiculous.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a remote start kit for a 2022 Ford Edge from this company on 1.29.2023. I received the item on 2.7.2023 and installed the device on 2.11.2023. The product would not work. I followed the instructions that I found online as the product did not come with instructions. On 2.14.2023 I called the phone number that was listed on the box to request a return address for a exchange of refund. No one answered the phone as I was waiting on the line for 15 minutes. I then sent a email asking for the same information when my email was non deliverable as the company only allows two emails from a customer. To this day, I have not received any information or call from this company and no have an item that does not work at all. I would appreciate any help to receive my money returned to me as this company appears to be a hoax. No one should have to go through this much trouble to obtain help with an item. Thank you!

  Business Response

  Date: 02/27/2023

  Customer sent a messages on 02/14/2023 at 10:07AM stating that he would like a refund due to issues installing the remote start kit. On 02/14/2023 at 10:18AM a customer service representative from our company replied that the customer needs to reach out through the sales channel in which he purchased the item. In this case the sales channel is Ebay and Ebay has a policy that customers must process returns through them. The customer was informed that they have a 30 day window to return the item for whatever reason, and to reach back out if the return option is not available. As of today 02/27/2023 there has been not further communication from the customer. The attached image shows the messages that I referred to. 

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will accept the $350 I had to pay just to find out it was their incompetence, programmed the starter for my daughters Ford Fusion for a Ford F-150 pickup truck.

  Business Response

  Date: 02/13/2023

  The starter was not programmed for the wrong vehicle, in 3 of the attachments I provided it shows that both the vehicles utilize the same programming. This information is pulled from the manufacturer of the module that is used in the remote start that we sell, it is common that a vehicle brand such as Ford will use the same programming for multiple vehicles within a set number of years. These kits are designed as DIY kits, once a customer brings the kit to a dealer the dealer can charge whatever their hourly rates are. Customer also stated that he had to pay for an extra key, in an attachment I provided it shows on the listing on our website that we state 2 Factory keys required No copies or Clones. Within our Tech Support Ticket program we have over 12 back and fourth communications with tech support agents from our company and the customer, including at least 2 requests for the customer to call us when he was with the vehicle to which he did not.