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Business Profile

OBGYN

Genesis OB/GYN, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for Genesis OB/GYN, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Genesis OB/GYN, P.C. has 11 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment scheduled and have dual commercial insurance. They are refusing to acknowledge that my secondary insurance picks up what the primary insurance doesn’t pay. I have had this insurance for 5 years and didn’t pay at the office visit, nor got a bill. They are refusing service if I don’t pay the coinsurance from the primary, without billing my secondary. I told them that the secondary will pay or I will pay after the secondary and I ultimately cancel my appointment because I’m not paying what I don’t owe. They are the only company that demands payment before billing all insurance. I called request to speak with corporate and they transferred to a voicemail after waiting for 10 mins on hold.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have multiple times contacted these individuals At the northwest location in order to get photos from the ultrasound that my fiancé just had we have gone into the office. We have called at least two dozen times. This is an ongoing issue. I do intend to file formal complaints with the state and whoever else I can in order to rectify this issue.

    • Initial Complaint

      Date:03/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My gynecologist, Dr. Jenna Studer, repeatedly suggested a hysteroscopy to determine the reason for the thickening of my uterine wall. I was hesitant, especially after learning I would have to pay the anesthesiologist $850 before the procedure. Dr. Studer and the scheduling person both told me that if I had the procedure done in the office, I would pay a $45 copay to Ironwood. I paid the copay. Now I have a bill for over $1000 to Ironwood. I spoke to their billing person on March 11, 2024 who stated that the insurance company "changed" the code. I spoke to my insurance company on March 11, 2024 who stated that Ironwood put the surgery code on the claim form. They are pointing fingers at each other and I shouldn't have to keep calling both parties to resolve this. The bill should be removed from my account. I haven't paid it so I don't need a refund. I should not owe Ironwood any more money.

    Genesis OB/GYN, P.C. is NOT a BBB Accredited Business.

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