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Business Profile

Pest Control Services

Responsible Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Responsible Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Responsible Pest Control has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 20, 2019, we had our first termite inspection and treatment conducted by AMA Exterminating.On September 30, 2021, AMA Exterminating performed termite mitigation services around the house. At around 3:10 p.m., the technician ****** offered to increase the warranty to 5 years for a total cost of $1,125. The agreement was executed at that time upon payment and with my signature and the signature of the *** employee. In honor of this agreement, *** responded to treat reappearances of termites in January 2022 and in January and March 2023. At some point in 2023 or 2024, ***************** was bought by Responsible Pest Control. On October 17, 2023, two Responsible Pest Control employees came to conduct an inspection of the entire house where they confirmed the presence of termites. They scheduled another treatment which was performed a few days later. This service was performed at no cost and in accordance with the warranty purchased in 2021 through ******************On June 12, 2025, I called Responsible Pest Control to request an inspection after noticing evidence of termites. Company representative *** told me that the manager said he will not honor the warranty. She said that she has a copy of my warranty but they are missing some of my customer records. She said they purchased the entire book of business from ***************** and normally honor warranties. However, she said she was sorry and hated telling me this. On June 13, 2025, I called *** and asked to speak with the manager who made this decision. As of the date of this complaint, I have not receive a call back.

      Business Response

      Date: 06/24/2025

      I contacted *** and after apologizing for the delay in my response due to field activities, I explained that I have no contract or service on file for the termite control. He was a little frustrated which I sympathized with, but having gone through the paper files and the documents from our *** acquisition, I am unable to locate any agreement. The only record I have is one invoice from 2021 with pencil markings indicating a conversion of the warranty to 5 years. I confirmed with him that his coverage should be until Sept 2026 to which he agreed and I offered to send a $0 one year coverage agreement for termites for him to sign. This would cover my needs and allow us to treat his termite concerns. He let me know that was an acceptable resolution.

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18561493, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      ******* *********



       

      Business Response

      Date: 12/19/2022

      Hi Vincent,

      We are reviewing the account and a Manager will be in touch with you directly before end of day today to resolve any ongoing issue.

    Responsible Pest Control is BBB Accredited.

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