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Business Profile

Pest Control Services

Truly Nolen of America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Truly Nolen of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Truly Nolen of America, Inc. has 45 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this company to verify payments and have them give me the amounts they have received to match my records. I spoke with ******* Branch Administrator per her email title. She stated she would send the amounts received. I asked her what my price contract for the year was and she said $468. After review of the payments received, I calculated that I have to date paid $578.00 I called her back and she stated that she would call me back. She had a person by the name of Nicole return my call. From the start of the conversation she was rude and condescending. I asked her to calculate the payment received so I can compare to mine and she said don't you have a calculator? I then asked why she was being so rude and she replied with oh your gonna be fun today? The unprofessional and rude treatment of customer is uncalled for and they asking me to pay when they will not do a reconciliation of their records. I want a complete reconciliation of records to show where the money/payments were applied and why they keep asking for more money.

      Business Response

      Date: 08/30/2022

      Our local branch manager spoke with Ms. ********** and
      reviewed the billing history that had been previously provided. At the
      conclusion of this conversation, Ms. ********** had a clearer understanding of
      the outstanding balance. She provided payment and asked to cancel the account. Once completed, the branch manager emailed the customer to
      inform her the final payment had been processed, the cancellation fee had been
      waived, and the service on the account had been canceled.

      Customer Answer

      Date: 09/08/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 17757335, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      ******* **********



       

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Truly Nolen stating that I was behind in payments to them for services rendered in excess of two to three months. My wife received a phone call from the company, and decided to give them her credit card information to take care of this matter in June 2022. As of August 2022, I have received a collections letter from debt collection company A.R.M. Solutions, INC for $244.00 for payment to Truly Nolen. On the morning of August 5th, 2022 I called Truly Nolen and spoke with ********(contact number ************) about this situation. His response is he see where a call was made to my wife and her payment information was taken, but the payment was never processed, and he has no idea why.

      Business Response

      Date: 08/12/2022

      Our Credit Card Department has reached out via email to Mr.
      ***** with details as to why the credit card payment was not processed in June
      when Mrs. ***** called in to make the payment. As it stands currently, there is
      a $234 outstanding balance. Upon payment of this balance, Truly Nolen can
      remove this account from collections and provide a letter to the customer to
      this effect. Due to security concerns, once the account has canceled, we are no
      longer able to access credit cards that would be on file. Therefore, please contact
      1-************, extension 1738 to resolve this balance. Thank you.

    Truly Nolen of America, Inc. is NOT a BBB Accredited Business.

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