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Business Profile

Pest Control Services

Truly Nolen of America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Truly Nolen of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Truly Nolen of America, Inc. has 45 locations, listed below.

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    Customer Review Ratings

    1.75

    Average of 12 Customer Reviews

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    Review Details

    • Trevor S

      Date: 01/04/2023

      Trevor S

      Date: 01/04/2023

      We hired Truly Nolen last year for a rodent problem in **********. The technicians came out periodically but the problem was never resolved. Then they stopped coming to our house. I called them several months ago and we were told someone would be coming out. A technician came out and said that we would be put back on the schedule. However, no one came back again. We have received two calls since then asking us to renew our service. We told them that they never fixed the problem the first time. The woman said someone would call us back but no one ever did. I believe we paid $800 and it was supposed to be guaranteed within a year. They didn't fix the problem originally and now it seems like they just don't want to deal with us at all. We hired them to fix a problem and they didn't do it.

      Truly Nolen of America, Inc.

      Date: 01/11/2023

      The branch manager contacted the customer today, Jan 11, ********** to ****** about his feedback we received about the rodent service. The customer said the last time we were there, we performed a re-inspection on 07/27/22, but never followed up with him. He says he has since called to express concerns, but I do not see any notes in the system of him calling in. I advised him that I will be out to reinspect on 01/12/23 to create and follow up on a treatment plan to rectify the issue. ****** agreed to the resolution and volunteered (without me asking) that he would take down his review as long as we fix the problem. I will continue to add notes to the account as more information becomes available. Please let me know if you need anything further from me as far as the BBB response.

    • Jeanie N

      Date: 10/20/2022

      Jeanie N

      Date: 10/20/2022

      I had just paid $260.00 for my renewal for spot treatment, @ the same time I asked for **************** to show how the spot treatment works if it's in between the walls and he didn't know how to answer the question. Then when I informed him I wanted someone else to come to my house, ****** then used his position as area supervisor to then breached the contract by closing my account after a month of already paying and not receiving service that I was entitled too. I am considering legal action. If this company can't answer your question and make sure you read of have an attorney review before signing with this company!!!!!!!

      Truly Nolen of America, Inc.

      Date: 10/25/2022

      Our local branch manager tried to satisfy the customer by thoroughly explaining our service, but she was not satisfied with the information. The branch has treated any issues in the past but for unknown reasons the service protocol our manager conveyed was not enough. The customer called the ********** of *********** and after their investigation of the complaint, they felt we had done everything correctly and could find no reason for the complaint.The customer paid a renewal, and we refunded 100% of the funds back to the customer.

    Truly Nolen of America, Inc. is NOT a BBB Accredited Business.

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