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Business Profile

Psychiatric Services

Eastwest Integrated Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/09/2022
    My partner called to receive her medical records. While on the phone staff named **** shared to someone that does not have an ROI that I owed a bill and they were trying to collect. There was no ROI for this person for information to be shared. They are highly unprofessional. I have been calling for weeks to get records and no one answers, or no one returns phone calls when requested.

    Business Response

    Date: 01/09/2023

    The person who submitted this 'claim' used to be a patient in our practice, and there's an open ROI signed 08/16/2021, which she may have forgotten. Our office decided to discontinue services for her and terminated her care on May 20,2022 due to her refusal to pay and/or discuss payment arrangements if they were needed (See file attached-Letter May 20, 2022). 


    Her last visit was April 26th, 2022, thus, after a couple of months trying to get a hold on her through email, text, and phone unsuccessfully, we sent one last letter (See file attached-Letter Jun 25, 2022). Until this day our office has NEVER received a response to any of our attempts, nor we have received any communication from her via phone or email. Please, keep in mind that our EHR system records every single text and email exchange with patients, and our phone system records all calls' numbers incoming and outgoing. Besides, there's always staff in the office answering the phones from Monday to Saturday (except Fridays when the office is closed). 


    The person that called to our office today, did so from a phone under her name- ******* *******- (we have caller ID), and she also is registered on the medical records as the spouse. They both came to our office together to receive treatment and were fine sharing information regarding their accounts. Just to clarify, today, no PHI was disclosed. 

    This is a small private practice, however, from more than 200 patients that this provider has, we only have an issue with this person that still persists until today. 


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