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Business Profile

Reading Lessons

Learning A-Z

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reading Lessons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Learning A-Z has suspended our licenses despite the invoice being paid through May 2025. Despite numerous calls, emails and chats, not one person has returned my message. The students are without the program and no information.

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A subscription was purchased for multiple products offered by the company. While in need of customer support, the chat feature was neither accessible nor available to use (screenshot included showing no place to begin or continue a customer support chat). The company does not easily or readily have available a telephone number for customer service. (screenshot included displaying only a Sales telephone number). When dialing the telephone number listed for the sales department, the menu option for customer support was selected. The recorded message was not suitable for the hard of hearing (the voice sounded as if it were recorded from a speaker phone with the speaker in the distance from the mic). At the conclusion of the automated message to wait for customer support, the telephone call was disconnected by the company. The resolution I seek is a one-month prorated subscription to the current service. Moreover, I request the company address the technical issue with the customer support chatbot be resolved and operational. Finally, I respectfully request the company to clearly and plainly make available a customer support telephone number per its past business practice.

Learning A-Z is NOT a BBB Accredited Business.

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