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Business Profile

Records

Mello Music Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preordered an item from the Mello Music Group website and never received it. The item has been listed on their website but never sent me one. I have sent messages via email, instagram and Facebook to no response.

    Business Response

    Date: 11/22/2023

    We do apologize for not seeing Tony's communication. All of Tony's orders have been fulfilled via USPS

    ***** ******** *** ********* *** **** **** **************************************************************************************

    ***** ******** *** ********* *** * *** **** **************************************************************************************

    ***** ******** *** ******* *** *** *** **** *** ** ***** ******* ****************** * **** ***** *** *** *** ********* ******** * ******** *** ***** **** *** **** ******** ** 

    Tony also order twice from us again after this complaint (on Oct 27th and 29th) both of which were shipped and delivered as noted above. He also order from us in January and received that package. The main issue appears to be the pre-order date wasn't understood and we did not see his email (we do not take order messages via DMs on social media). 

    We apologize for the failure to see his message and respond but please note the pre-order date clearly marked on the product page where it was ordered and the note about pre-orders on the product page as well. This product came out Nov 13th and was shipped via UPS and is enroute.

    *****************************************************************************************************************

    We are happy to do anything else needed to help make Tony happy. 


    Customer Answer

    Date: 11/22/2023



    Better Business Bureau:



    Hello,

    This complaint is resolved and can be canceled. Thank you.




     

Mello Music Group is NOT a BBB Accredited Business.

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