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Business Profile

Skating Rink

SKATE COUNTRY, INC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skating Rink.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 26th 2024, I brought my wife and daughter to the roller rink for Disney Night. We paid and had just got inside, maybe 5 minutes total in the building, and I recieved a call. I took the the call and went somewhere between the front door and I'm assuming the managers office. The manager walked out in the beginning of the call so I asked if I was OK to stand where I was. He said it was fine, took three steps and then told me I had to take my call to the lobby instead. I told him that's fine, but I don't know why he said I could take the call then changed his mind immediately. He started arguing with me, but I tried to just walk away. This already soured the visit, and in the lobby I finished my call and complained to my friend about the mamager's behavior. I walk back into the main room and get into line for food, and my wife walked up and asked what had happened. I relayed it to her, cursing a bit as I did so, and some customer started yelling at me. I told him to back off and leave us alone, at which point a female server(or another mom im not sure) told to shut up and called me a child in front of my daughter. I have been in the building under 10 mins at this point. I argued with the worker because she was being rude, and then I was escorted out of the building. Upon leaving, there was a lady standing in the door way outside, and when I opened the door it had hit her lightly. Regardless of everything else going on I stopped and apologized, and still the people that escorted me out called the cops on me. I hadn't even been at this location for 10 mins. Right from the start the manager and his employees were disrespectful, and then my family and I were kicked out. I will never go back, and I believe someone needs to check their behavior. It was the most unprofessional experience I've ever been a part of.

    Business Response

    Date: 01/13/2025

    See attached.

SKATE COUNTRY, INC. is NOT a BBB Accredited Business.

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