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Business Profile

Spa

Sunset Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brand new spa delivered to our home and installed in November. . We followed the directions to start the hottub. The hot tub has leaked from day one. Sunset spas has sent one technician over at a time for a total of six visits since November. We have been told multiple times by these spa technicians that that is a 2 to 3 person job as the leak is in the middle of the spa and cannot be accessed through the side panels. The leak has to be accessed by turning the spa on its side after it’s been emptied. Sunset spas continues to send one person at a time to take a look at the leak but they cannot do any work as they need additional help. The leak has not been addressed nor fixed. My husband made an appointment three weeks before this last warranty visit and he let them know that they need to send more than one person out to access and fix the leak. Today was that visit. Today only one person was sent out: and again that tech cannot do this by himself. I have called multiple times as well as my husband has called multiple times to try to get them to send more than one person out so they can turn the spa over and do their job. We would like either a replacement spa of the same model with the same features except for the leak. Or they can come pick up the spot and give us our money back.

Sunset Spas is NOT a BBB Accredited Business.

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