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Business Profile

Storage

Storwise Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Storwise Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storwise Self Storage has 2 locations, listed below.

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    • Storwise Self Storage

      4070 E 29th St Tucson, AZ 85711-6111

    • Storwise Self Storage

      1333 S Pantano Pkwy Tucson, AZ 85710-8532

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was in search of a long term storage facility due to her leaving state for 18 months. After carefully reviewing multiple facilities websites my mom decided to go with ‘Storwise’ she called to confirm that they had not only long term storage but actual security measures to ensure her belonging would be kept safe (according to the person on the phone they do ‘lots of business for people with long term storage needs’). Upon doing the paperwork my mom declined ‘Storwise insurance’ as she had her own home owner’s insurance. My mom went ahead and stored her entire life in this storage unit, paintings, a computer, tv, surround sound, a bed, and the list goes on. My mom came home early on Friday, February 2nd 2024 after 16 months to find her lock broken on the storage unit. Upon opening the storage unit she found the bed to be gone, every box rummaged through, and all the boxes with the electronics gone. My mom immediately went to the office to report it to Carolyne (the manager). And Carolyn’s response ‘are you sure?’ Followed by ‘hopefully you bought our insurance’. (My mom had purchased her own and ended up switching insurance companies not realizing she would come home to a broken in unit.) My mom proceeded to call the police to file a report. So here’s my thing this facility offers ‘longer term secure storage’ but when asked what they actually do to secure the grounds I was told that they have camera’s (their cameras only cover half the facility). But because we didn’t know what date the break-in accrued on they won’t look through the footage (which I can understand not looking through a years worth). And there actually doesn’t appear camera pointed towards my moms unit at all. Then I was informed that they throw out ALL video surveillance after a year. So my question to Carolyn was ‘then how do you provide ‘long term secured storage’?’ I was abruptly directed to the area supervisor, David Carter, and was told to wait for his call back. It’s now Monday afternoon and I still have yet to hear from him. That means for 15 months carolyn and whatever other ‘employees’ have walked by this unit with a broken lock. How do you not notice? When it’s your job to notice and help keep the facility secure. What about all the other units, How do you know they haven’t been broken into, Or do Storwise and its employees only care about the storage units insured by them?

      Business Response

      Date: 02/16/2024

      We have spoken with the tenant's representative and resolved the complaint to the best of our ability at this time.

      We will continue to reach out to the complainant if/when new information comes to light.


      StorWise Self Storage Companies
      Division of the HAGGAR Group
      Miles M Smith
      Director of Operations
      p: +1 (775) 527-0776

    Storwise Self Storage is NOT a BBB Accredited Business.

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