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Business Profile

Tire Dealers

Embassy Tire & Wheel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Embassy Tire & Wheel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Embassy Tire & Wheel has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Embassy Tire on Wednesday to see if they had a tire cause i was leaving out of to New Orleans. They sold me a tire that’s dry rot, has a big cut in it. And a rusty nail for $85.00. I never used the tire it was only put on and the next day i went back up there to tell them what my husband told me about the tire. They refused to give my money back. After that why would i buy any tires from them. I told them i lived very far. When i called to tell them about the tire. The guy told me to come in for my refund. When i got there he said he had to talk to the manager. So wasted gas to drive all the way over for nothing. Also from cancelled trip.

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was 6/22/2023
      The amount was 257.40
      The business committed to provide me a secure leveling kit on my truck with professional work which was not the case.
      The nature of the dispute is we had a horrible accident 2 weeks later in which the tire of my truck fell to the side because one of their workers left a screw loose when put all together. I had to pay 2000 dollars to fix everything again with my mechanic at Flores automotive which he saw it was all in there fault for not doing a professional job which is not fair at all. They refuse to pay back anything.
      They don’t answer there phones and the boss says he’s going to call but never did. I have went 3 times back and they say there going to call but never do. The boss doesn’t give out his number either which is kind of strange too. We want at least something of what we had to pay for all the damages.

    Embassy Tire & Wheel is NOT a BBB Accredited Business.

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