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Business Profile

Wedding Venue

Casa Blanca Venue
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kimberly V

    Date: 10/27/2024

    When I first walked in this place I immediately. told my partner it was the one I wanted for our event. Especially since it was a place where the own were took care of the decorations, food and alcohol when we chose and paid for this package. The next day we paid in full and then the planning began . We paid for the 100 guest which was 80 adult plates and 20 children plates . With one bar tender and one security guard .. I had let them know what colors and what decorations I wanted. And they sent me photos and everything seemed fine. The contract also stated that staff would be checking bathrooms throughout event making sure theres toilet paper and paper towels. Day of the event , they ran out of food. They only had 60 adult plates and 20 children plates which was pizza. Some of the adult plates had to be handed out to guest with chips instead of tortillas because she ran out. It was a seven hour event and not once did the staff restock anything in the restroom until one of the guest had to let them know about no toilet paper in the female bathroom . The mens bathroom had no paper towels. We had no security guard and two bartenders. When we asked ****** why she did not have enough food she told me that it was because (not everyone shows up during the time food is being served).For the security the daughter serene said that since we only had 100 guest theres was no need for that service. I then asked her then why have a package that we paid for that included security? All of this was on the contract and not once did they bother to communicate any of it with me before the event . Some of the adults ended up having to eat pizza after we kept telling here we had paid for the 100 guest package so ****** had to end up going to buy pizza . Communication between the daughter and her mother was really ****** was so frustrating that we had to go through this on the night of our event Others have said that this is not the first time they do this to clients .

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