Complaints

This profile includes complaints for Apex Windows & Bath Accessories, ACC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Apex Windows & Bath Accessories, ACC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Apex Windows & Bath Accessories, ACC

  4755 S Coach Dr Tucson, AZ 85714-3418

  
• 

  Apex Windows & Bath Accessories, ACC

  8399 W Van Buren St Tolleson, AZ 85353-3218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased eight windows from Apex window and bath in August 2020. Decision to use this company was based on positive experiences from two neighbors. I too, was very pleased with the sales and installation process, and I subsequently referred this company to several other people based on my excellent reviews. A year ago, I noticed a bluish green gel oozing from the corners of two windows. Not sure what it was. I thought it was left over from installation and cleaned it. This year when I cleaned them, I noted it again however, there was more and again just on two windows. Neighbors that use this company for their installation of windows did not have this problem. I called Apex Windows and they told me to call Milgaard the window manufacturer. Milgaard was very helpful and based on photos I sent them told me to follow up with Apex because it appeared to be an installation problem and not a window problem. I followed up with Apex and I have received very little follow up Initially, I was told that I would have to pay $200 to have someone come out and look at the windows. I sent a letter via email to Mr. Lashley owner of Apex Windows and received no follow up. Another call to the company referred me to the HR department and again no follow up . At this time, I am requesting that someone from the company please come out and look at the windows to tell me if this is a sealant problem that could compromise the window seal. It is my belief as a homeowner and a veteran that good customer service is the basis for referrals and business success. I have been patient and understanding and I would appreciate attention to this matter. Thank you in advance.
  Photos were submitted to Apex detailing the problem.

  

  Business Response

  Date: 08/01/2024

  Good afternoon.  

  This is an odd situation, indeed.  It's certainly a little bit of a head scratcher because we've never seen this "blue ooze" before.  However, our management team got together today to review the images, and we think we may have come up with a possible reason why this is happening.  We will be reaching out to you today to schedule an appointment for our Field Manager to come out and take a look and see if we can figure out what's going on.

  Thank you for your patience, and we're sorry that you had to reach out through the BBB.  But, we'll get you taken care of.

  Customer Answer

  Date: 08/06/2024

  There has been no call back from Apex. Per response, it was promised last Thursday. I do not want to close out complaint until field manager makes appointment to look at windows .Thank you.

  

  Business Response

  Date: 08/09/2024

  Good morning.  Our Field Manager was able to meet with the customer on 08/07/2024.  We were able to determine the cause of the issue, and made a game plan to take care of the customer, free of charge.  We have material needed for the repair being delivered to our Tucson facility on 08/13/24.  Once it is received and inspected, we will contact the customer to schedule the repair.  

  Thank you, and have a great day.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex installed 3 small windows in the kitchen of our home, due to seal broken and condensation, on Feb 17, 2023. Since then the same thing has happened to these windows plus another window in our home which was originally installed by Apex thru home builder AF Sterling, in 2018. On Dec 27th, Apex sent out an installer to investigate and he determined only one window needed to be replaced. We want all 4 windows replaced. Numerous photos showing the condensation between the window panes have been sent to both builder and Apex. Have contacted both companies, builder says Apex is not returning their calls and consequently this matter is not being resolved. And, we have a 10 year warranty. Very frustrating indeed!

  

  Business Response

  Date: 01/31/2024

  We are sorry that the customer is not in agreement with our findings.  However, we have been in constant communication with both them and the builder.  We did come out to inspect the windows and found that only one of the new units has failed.  And, we found that the other window the customer has referenced has not failed, it’s just really dirty (these windows are really high and are not easily cleaned).  So, per the manufacturer’s warranty, we agree to replace the failed unit.  However, since the other three have not failed, there is no cause to file a warranty claim with the manufacturer.  We would be happy to re-inspect the windows again.  However, we will only replace the window(s) that has a seal failure.  Our President did discuss this situation with the VP of the builder on 01/26/2024, and the builder agrees that we should only replace the windows that we find defective.  Please just let us know how to proceed, as we would like to get this matter resolved as soon as possible.