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Business Profile

Window Glass

Glass Doctor of Tucson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GlassDoctor replaced a window for me in July 2022 giving me a one year warranty on both installation and product.
    The window cracked November 2022 and Rene (part *****) inspected the damage the week of Thanksgiving 2022
    I have discussed this with *** ****** (*****) of GlassDoctor on multiple occasions via email and phone in an attempt to have the window replaced.
    *** is very amiable but does not follow up in a timely manner on our discussions
    It seemed we were close to an agreement on replacement but had not fully agreed on the credit for the initial installation, the complete description of the replacement window, an installation date.
    I did receive one quote where *** wanted me to pay as much or more for a replacement than I paid for the window that cracked so we were negotiating on the actual cost but I have not heard from *** for nearly a month and have been trying to resolve this issue since Nov 2022.
    I had agreed to again pay for the film that is added to the window as additional protection as the film did not fail only the glass failed.

    Customer Answer

    Date: 05/11/2023

    I received a phone message on Sat 29 April 2023 shortly after I had sent the complaint from *** ****** that it was just about Noon and he was leaving the office but would call me on Monday, however he did not call and I have not had any contact directly with *** ****** for over a month when we last spoke on the phone and he had indicated he would get back to me in a couple of days which he did not do.

Glass Doctor of Tucson is NOT a BBB Accredited Business.

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