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Business Profile

Windows

Window Depot-Tucson

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Window Depot-Tucson's headquarters and its corporate-owned locations. To view all corporate locations, see

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Window Depot-Tucson has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A countertop for the kitchen and bathroom was purchased and an installer recommended by the seller (Windows Depot). After the installation was completed several areas of improper caulking were noticed where the counter tops meets the rear of the wall. There are area where there is no caulking and water or any liquid can actually run down the wall behind the countertop and potentially damage/destroy items stored below the countertop.

      Multiple attempts have been made to the the Windows Depot installer as well as to Windows Depot themselves, with promises being made to either have the Windows Depot installer contact me or even to have Windows Depot personnel return my calls. This has been going on for over 10 (ten) months without any resolution.

      Business Response

      Date: 10/21/2022

      We have been in contact with the customer as of 10-21-22 to resolve the issue. 

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/7/2022 we ordered a total of 9 windows from Window Depot, located on 6th Ave in Tucson, AZ. The windows were delivered to our house on 4/13/2022. We refused delivery of one window due to damage. We understood that we would have a wait to receive a replacement window. We have called weekly, stopped by the business several times, been promised many call backs with none received, told several stories on when the window would - either be replaced or the original window repaired and delivered. However, it is now 9/28/2022 and I have no window and no idea when the window will be coming. We paid over $900 for the window. We need the window.

      Business Response

      Date: 10/04/2022

      Thank you for submitting the complaint and making us aware of the issue you are having with one of our stores.  At this time the replacement window is on order and we are working to see if that can be expedited. We will have the local stay stay in communication with updates directly with the customer. We apologize for the experience you have had and our lack of execution on this order when there was a issue. 

       

      Customer Answer

      Date: 10/05/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18141485, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      ****** *****



       


    Window Depot-Tucson is NOT a BBB Accredited Business.

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