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Business Profile

Web Design

Jen Chapman Creative

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jen ********************** was hired for web design on 1/22/25.She was paid $1378.60 which was 1/2 up front to begin working on my homepage design. Content sent for her use: 1/20/25. Goal was around 3/3/25 for completed homepage. No response from designer for over one week. Sent email at 0728 on 2/27 to call; no call - had to schedule a call on 2/28 through her website to talk to her. On 3/3 she announced the home page was done, but it was far from done as it did not depict my business offering, have the design flair of the theme I had chosen, and missed the most important aspect of my business which was clearly conveyed and agreed upon in email conversation. When I told *** this is not a site that depicts what we discussed, *** became defensive and positioned herself to convince me the site was exactly what I ordered. Although *** describes herself to me as collaborative and wanting to help, this is not how *** handled herself with my web project. ***** communication with me was spent trying to convince me the site was what I ordered . Her tone gave me the feeling this was not someone who wanted to work on this project. I continued to try a work with ***, but with her reluctance to collaborate and refusal to set a reasonable completion date, I had no choice but to leave with services unfinished. I asked for a reasonable and fair refund. She came back with charging me for home page completion of $900 and immediately refunded $350 to my credit card which was an amount not agreed upon. I told *** the first step toward a refund of $1000 is to contact the BBB. If this did not work, I would be looking into other options. (Small Claims)

Jen Chapman Creative is NOT a BBB Accredited Business.

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