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Business Profile

Hotels

Travelodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Booked reservation for the nights of 05/17 and 05/18 at Travelodge by ******* at ********, AZ. 2. Called many times Travelodge by ******* at ********, *** to inquire further about the hotel and no one answered. We still planned to stay 2 nights at ********, **. Given no answer from Travelodge I cancelled online through Expedia on time before 4 PM local time before May 16, 2024, but did not get a digital cancellation receipt. Thus, kept calling Travelodge without success as no one answered. As mentioned, our traveling plans included 2 nights (05/17 and 05/18) at ********, AZ so I was physically at the Travelodge location to inquire further. Once I was there on 05/17/2024 I spoke with 2 front desk individuals to inquire further. I mentioned what transpired and that I did cancel on time but would like to see the place. I took pictures and was glad enough to have cancelled on time because the place is all degraded, filthy, and quite unsafe. I then was able to lodge at a safe decent respectable place at the Holiday Inn Express at ********, **

Travelodge is NOT a BBB Accredited Business.

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