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Business Profile

Motel

Comfort Inn Near Grand Canyon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was travelling along ******** on August 15, 2022 and did not have reservations anywhere, but I had stayed at the Comfort Inn in ********, ** before. My two previous stays were fabulous so I decided to stay there again. They had availability so not having a reservation was not a problem. The front desk clerk worked quickly and I had the keys to my room in less than 10 minutes.The room had a terrible odor. I was able to open the window (slightly) to try and get some air, but nothing helped. There was a long hair in my bed sheets that DID NOT belong to me. I was disgusted and left in the morning as soon as the sun came up. I want my money back though...I barely slept that night because I was so uncomfortable. Everyone's excuse for subpar service lately is that they are under staffed. I really don't care. If that is the case, then lower your prices so that our expectations are tempered.

    Customer Answer

    Date: 08/30/2022

    **************************************************************************

Comfort Inn Near Grand Canyon is NOT a BBB Accredited Business.

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