Reviews
This profile includes reviews for Grand Canyon Home Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 10 Customer Reviews
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Review fromJoe D
Date: 01/14/2025
1 star******** customer service was told only a $60 fee to come out and got charged $150Review fromWilliam R
Date: 01/13/2025
5 starsGrand Canyon is always my go to for any of my needs when something comes up home repair or maintenance related. They are the first call I make to ask do you do that? And they always say they do, or can help me determine next best steps. They are a great source of peace of mind when anything happens. They are responsive across any timeframe and Ive only had my needs met for multiple properties over multiple years.Review fromLaurie M
Date: 01/08/2025
5 starsI recently had the pleasure of working with Grand Canyon Home Services for a new system installation at my house, and I couldnt be happier! ******* came out to provide an estimate, and his professionalism and expertise were unmatched. I had received two other quotes, but ******* stood out by going above and beyond to explain my options and make sure I felt confident in my decision.The installation process was seamless, and the team did an incredible job. They were efficient, thorough, and left everything clean and tidy. The new system is working perfectly, and Im so glad I chose Grand Canyon Home Services.If youre looking for top-notch service and a team that truly cares, I highly recommend them!Review fromBruce O
Date: 10/26/2024
1 starI reached out to Grand Canyon Home services for an estimate for installation of patio heaters. ******* came to our home to survey the job. We spoke briefly afterward and he said he would provide a stellar quote within a week. After a few attempts to obtain the estimate I finally received it after about 2 1/2 weeks. The estimate was laughable. THOUSANDS $$$ higher than anyone else. 2 6000w Bromic heaters, controller, electric run and heater install was quoted @ nearly $13,000! An upgraded estimate was nearly $14,000! The materials would have been less than $3,000. I never heard a word from *******. This was an insult and I encourage you to find a different company to do business with. I did and couldnt be happier with them.Review fromJacob R
Date: 12/05/2023
5 starsOutstanding experience with this company. Had them out to check a strange noise on my furnace. They were quick to get one of their men out to my house. He found the issue and got it fixed quickly and I thought the pricing was very fair.Review fromShelby F
Date: 07/09/2023
5 starsSo thankful for Grand Canyon Home Services. Our AC unit stopped blowing cold air on Sunday afternoon in the heat of summer. Their after - hours help responded quickly and efficiently. We are so thankful to have a quality company that we can count on.Review fromSimon B
Date: 07/08/2023
5 starsBeyond thankful for this company!! Grand Canyon Home Services came out to look at our AC when it stopped working. The technician was able to quickly diagnose the issue and explain my options. The part needed for my unit wasn't something he carried on his van and it seemed that all the distributors in the area were out - we thought we were going to be without AC for 3-5 days. The office staff didn't give up on trying to find this part locally and they were finally able to find one. They called me with the good news the next day and got our system up and running before the hot weekend! I will continue to trust Grand Canyon and recommend them to everyone I know.Review fromGale Y
Date: 07/06/2023
5 starsAbsolutely amazing service! I called this company out to service my air conditioning system and was very pleased. I am elderly and always worried about finding a good company. Grand Canyon Home Services came out diagnosed my system. The technician arrived within the window that they gave me. He was very professional and friendly. The technician had my air repaired very quickly. I was extremely happy with the price they charged me and really liked the options they gave me. I went ahead and decided to get on their maintenance program so that I can have service done twice a year and not worry about it breaking down again. I highly recommend using Grand Canyon home services!Review fromDonald G
Date: 04/16/2023
1 starDonald G
Date: 04/16/2023
********************* *** Retired On April 10th 2023 Grand Canyon Home Services inspected my broken down A/C unit as it was not working. The next day late I received a quote to replace my A/C coil that they said had a hole in it and leaked all the Freon out. The tech said they might have to order from overseas as the coil was rare. I have a 3 year old Carrier A/C unit in a 3 year old house. There were four prices from Platinum down to Band Aid Repair slightly under 5k. I told them on the 12th of April that I had a person that might be able to source the Coil and could I have the Part number. I called twice and never got a call back. The next day I sent an email and got a part number back. I then asked for the model number which they sent me. Turns out the 2 numbers were for different coils, a small one around 2 ton and a 5 ton. So the numbers did not match. I had another A/C company come on the 15th, of April 16, 2023. They found an aluminum line to copper the solder had come undone and separated. Since it was the company that originally installed my A/C unit they evacuated the system checked it all out. Filled it back up at no cost. You can make out what you will with the work from Grand Canyon Home Services, but I would not recommend them to anyone.
Grand Canyon Home Services LLC
Date: 04/26/2023
Hi ************,Thank you for the feedback. I have reviewed all the notes for your service call, listened to the phone call recordings and reviewed the email communications...************** found a leak at the same copper to aluminum coupler you mentioned in your review, but also found a leak at the indoor refrigerant coil during his thorough electronic leak search. The leak at the coupler was visually obvious and didn't even require any tools to find it. We did use the detector to confirm the oil was from a refrigerant leak. We always perform a thorough search, including the attic equipment, which is where the other leak was detected. While the coupler repair would take care of the bigger leak, this is definitely the quicker cheaper repair. The coil is a much bigger, more expensive repair and will continue to leak slowly causing a major expense down the road. By this point, the warranty from the company that installed the system (which was Not Grand Canyon Home Services) will likely be expired, We provided the model number number from the coil and the part number that the local Carrier distributor gave us as the current replacement. Unfortunately, we don't have any control over what they tell us. All we can do (and did) is pass the information along I'm not sure how we even got involved in this situation on a system this new. I can only imagine that the original installing contractor couldn't get out to you for awhile, but we could provide fast service. I am extremely happy to hear that the company that originally installed your equipment (which was Not Grand Canyon Home Services) fixed your problem. That is what should have happened in the first place on a system that new. We wish you the best and hope you're air conditioning system continues to cool properly.Review fromJake D
Date: 08/16/2022
1 starThis company had me pay $475 to unclog an a/c drain. It took the person less than 30 minutes. No parts were required. Nothing else was done. Price gouging is real.
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