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Business Profile

Commercial Air Conditioning Contractors

Arizona Valley Refrigeration & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New a/c unit was purchased from Arizona Valley Refrigeration towards end in 2022 In past months when there was rain there was a water leak that was a result of improper installation of a/c unit due to not being properly sealed. In both dates when there was rain we contacted arizona Valley Refrigeration and made them aware of leaks inside the home. They came out to my home after the first rain/leak to fix it. The person that performed repair did not ring doorbell to notify me that he would work on a/c unit but it was recorded on my home cameras. Repair did not work because we got more leaks. We got heavy rain Sept 2nd 2023 again Arizona Valley Refrigeration was notified and they sent tech out the following week. The tech that came out to our house let us know that the A/c unit was not properly sealed.After all of this I have since called twice to notify arizona valley that due to leaks there is a stain on inside of ceiling and that I would like for them to fix it. They said that they would call me back but as of now it has been over a month and I have not heard back. Also would like to be assured that next time there is rain they will be responsible for fixing leaks and anything that results from leaks.

Arizona Valley Refrigeration & Cooling LLC is NOT a BBB Accredited Business.

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