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Business Profile

Computer Repair

Network Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN A CUSTOMER WITH ********************** MORE THAN 25 YRS. THEY ARE FAILING. THEY ARE SAYING MY HOSTING PACKAGE MUST BE RENEWED ON 4/21 / 24 TOMORROW. I JUST SPENT 3 HRS ON PH. SPOKE TO SUPERVISOR. NO HELP. I CANNOT LOG INTO MY ACCT EVEN THO JUST RESET IT, WROTE IT DOWN 1 HR AGO. IT IS SAYING IT DOES NOT WORK!!!! I WROTE IT DOWN. THEN THE SUPERVISOR SAYS I HAVE TO RENEW THE HOSTING PACKAGE IN 24 HRS OR WILL LOOSE MY 20 YR WEBSITE. BUT I CANT LOG IN BECAUSE SYSTEM NOT ACCEPTING MY NEW PASSWORD. THIS HAS HAPPENED AT LEAST 20 TIMES. THE SUPERVISOTS OR TECH CANT FIX. SO THEY WILL REMOVE / TRASH MY 20 WEBSITE BECAUSE I CAN RENEW IT BECAUSE I CANT LOG IN. THIS IS A RACKET AND SCAM. SHAME ON THEM

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Network Solutions has neither provided the promised credit for an overcharge, nor implemented services for which I paid.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My case number is I-******* and spoke with nisa today and told her that I cancel this account last year and received a notice where they were going to bill me again. She said she had no phone record of me calling to cancel. I told her I never used their email system. **** press or anything. Nothing was ever connected to their server. I said within days I had problems and they told me theyd give me a refund because the sales person lied when stating I could have three websites and multiple email addresses. This company assured me because of this persons unethical behavior theyd refund my money. Now Im finding it wasnt reverse and theyre trying to bill me again. I have never used their products.

Network Solutions is NOT a BBB Accredited Business.

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