We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

DJs

J Remix Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DJs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17th I met up with DJ **** ******* to discuss about a contract for my daughter's Quincenera scheduled for 3/08/2025. I informed **** I would contact him when I had the deposit available. On 6/23/2024 I messaged **** ******* to inform him I had sent the deposit via *****. I contacted **** ******* on the third week of August via phone and told him I had found a better package with a different DJ and asked him if he was going to return the deposit, he replied by telling me that he was going to return full deposit guaranteed. **** ******* sent $50 via zelle on August 26th 2024 and another $50 on September 3rd 2024. When I asked about the rest of the money **** ******* kept giving me the run around as to when he would give me the money, he kept saying he had no money at the time and that business was slow and that he was going to give me the rest of the money the following week but that date never came. I messaged **** ******* and told him that I was hoping he would pay me as I felt he was giving me the run around, that is when he replied to me and said that he was not going to refund rest of the money since I was the one who cancelled on him. There was no contract signed I am asking for **** ******* to refund the rest of the deposit, $100.00

    Business Response

    Date: 10/02/2024

    Client received contract via email with plenty of time and decided not to sign it but made deposit of $200 to reserve the date. As stated in my contract deposit is non-refundable and not transferable to another location or for times other than those stated here in the contract. The deposit is paid for the sole purpose of reserving the agreed times, date and location only. When client decided to cancel her contract with me, she forfeit her deposit as per my contract rules. Client did not abide by the rules of the contract and my contract states cancellation by purchaser for any reason does not warrant return of any deposit paid.

    Customer Answer

    Date: 10/02/2024

    DJ should have had the contract signed before accepting my deposit. The contract should not be valid without a signature. Also, DJ via text guaranteed he would return refund 100% as stated in the message sent in attachment. There is proof he would refund. I am asking for the ****** he owes me to be refunded. 

    Business Response

    Date: 10/03/2024

    The deposit was to of $200 was to guarantee the reservation of the date so no other client can book the DJ for that date. The deposit is non refundable therefore when the client cancels they forfeit the deposit.

    Customer Answer

    Date: 10/07/2024

    In order for a contract to be validated it has to be signed by both parties. Contract was never signed by neither parties. Secondly in your text you agreed to return the $200 you only gave me $100. I asked you multiple times for the refund and you agreed in our text messages (attached) you kept telling me business was slow and prolonging the rest of the refund. Please respect your word as I did with mine. 

J Remix Entertainment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.