Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an injury in 2018 when I moved to Yuma that I reached out to Pinnacle to receive an estimated cost of treatment. I was told a number over the phone. Putting off the appointment, I asked again in person when I was there for my employer's purpose, what the cost would be for treatment, and although I was provided a quote, I was assured it included all procedures that might be necessary. I made the appointment, and for a third time, before being seen, asked the cost. All three quotes lined up and I was fine with proceeding. I had an X-ray taken, as well as simple evaluation. Upon completion, I checked out and paid the balance in full before leaving. Two weeks later, I receive a call from an employee stating they made an error on their side and I needed to pay nearly double what I already paid and was quoted. This was not a letter, but a phone call while I was at work. I was not okay with the sudden change in costs without explanation, in which I never received. The next thing I received was a bill from a collection's agency. I have made numerous attempts to have them call or email me, but all have failed. I was willing to work with them to offer something due to their own errors, however, this has never been an option because they refuse to contact me. This has damaged my credit that I would like to fix. A company that tells a customer a price, whether a quote or not, and allows that customer to check out after paying the bill in full upon treatment should not come back later on a phone call asking for more money because they made an error. I am willing to be a better person and pay the amount for their mistake if they'll retract the bill from the collection's agency and remove the added fees.