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Business Profile

Roofing Contractors

Southwest Roofing & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    roof leaking after purchasing entire new roof. 1 month after job completed, first rain and damaged sheet rock and insulation in *****, sent photos with no resolve.

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired SW Roofing in 2022 to replace the composite roof on my house and shop in ******* with a metal roof. The first payment to SW was on 10/3/2022 to begin the job. The last payment was made on 4/3/2023 when the job finally completed. The total job cost was $31K including gutters. This is a wintertime residence for me and in late March I left to return home to **********. A neighbor called me in June 2023 to tell me that panels of the roof on my shop were lifting up and some had come off. I contacted SW Roofing about the problem, and they sent someone out and those workers removed the remaining metal roofing on the shop and told me that the screws were too short and did not hold the roofing on. They said they fired someone over this issue and not to worry because the roof was under warranty and would be replaced. SW Roofing said they had ordered the material and as soon as it was in from the manufacturer in ******* that they would replace the roof on the shop. When I returned to my property in October the metal roofing they had removed from the shop was lying in my yard in disarray. The sheeting they had put on the shop was blowing off and dislodging the new gutters. I called SW Roofing many times until the owners, ******* and ****, finally came to my property on November 7, 2023 to review the damage. They observed the shop roof and the debris in the yard and said they would have someone come to remove the metal roofing and clean up the following week. This never happened. They asked if maybe I could help them out by submitting the issue through my insurance and I responded that I could not do that. I continued to call them without any resolution. On December 5, 2023 I drove to Yuma to go to their office to discuss this matter. I spoke to the owner **** who told me to call *******. I have called both and neither will answer my phone calls. This complaint against SW Roofing is regarding the non-completion of my Shop roof. I would like to see the roof installed and the job completed as soon as possible.

Southwest Roofing & Cooling LLC is NOT a BBB Accredited Business.

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