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Business Profile

Online Retailer

Bastmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pool float from this website for $29.99, they never sent a confirmation email. I tried emailing them multiple times asking about my order. I never received anything and my order was from July 12th. They charged my card for it but never sent it.

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered an order online for 6 cabinet drawer inserts. I did not receive an email confirmation but they charged my credit card. I have attached an email that I sent to the contact info on their site but it came back as undeliverable and now the site is gone. I thought I had done some due diligence to check them out before I ordered but it looks like this was a scam!

  • Initial Complaint

    Date:07/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a "Sunchill" water hammock for $29.99 from this website, and provided my payment information. I thought it was fishy when I never received a confirmation email, so I contacted the email the website provided to obtain one. Today, I received an automated email that the address is not reachable. This lead me to attempt to call the phone number listed on the website, and it is also a dead end (sounds like a fax machine when you call). I also had 2 attempted fraudulent charges on the card I used for this purchase today. One for amazon, and one for "gymfitguide" for a total of $499.90. If you look this website up, it looks awfully similar to the website I am complaining about.

    Business Response

    Date: 08/01/2024

    Received this complaint in error as I do not have a business let alone sell any items online please remove my address and close this complaint.

Bastmart is NOT a BBB Accredited Business.

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