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Business Profile

Online Payments

Vitu

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3, I completed the e-payment process for my Montana vehicle registration through the website of our MVD's 3rd party business, Vita. I immediately received a "transaction summary" verifying my payment (please see attached).This morning, May 9, I received the second attached email notification. I immediately called the number provided and the agent began to argue and talk over me. She said "the statement proves you entered your banking information incorrectly." I am disputing both the letter which states that my bank "dishonored my payment" (I spoke with my bank and it did not). I'm also disputing the penalty fee of $30 for "NSF fee" - I had appx. $1,500 in my account on the day of this payment. My account was not NSF. Thank you for your help with this offensive and inacurate notice from Vita. They come across very unprofessional. These electronic systems are suppose to be fully secure and double-verify account information. Where is "my" proof as the consumer that this is not a fraudulent attempt to collect more fees?

Vitu is NOT a BBB Accredited Business.

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