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Business Profile

Playground Equipment

Miracle Play Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playground Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased some playground equipment from Miracle Play Systems and paid a 50% deposit. There are two issues:1. Shortly after we received the item, and before we received our final invoice, the company filed a pre-lien with the *******************. Our landlord was, understandably, not happy. When questioned about it, MPS indicated that this is "standard practice" to file a pre lien against all private customers spending over $10,000. Their actions created unnecessary angst for our landlord and for us.2. The item was delivered and and installed at an angle (due to issue with forklift setting item down onto ***** bank instead of directly into hole that had been leveled out, which caused sand to fill into our hole and then when the ***** pound item was set down it was not level. Given it's a water table, the water does not go down half of the table due to the mis-leveled install. We notified rep during install and they had no solution or resolution.

    Business Response

    Date: 12/05/2022

    ********** requires a preliminary notice to be sent in order to preserve our right to file a mechanics lien. Owner, General Contractor, and Lenders are all provided the notice and as payments are recorded, Lien Waivers are created releasing liability. We do this on all orders over $10,000 that are placed by private companies. The notice was sent to the owner of the property where ********************** is located. This was a notice, no lien was actually filed against the property and no lien will be filed against the property in regards to this order.  

    The order placed by *************** was for equipment only. There were no installation or construction services contracted within the scope of the order and this is the only order on file for **********************. We are not at fault for the improper installation or any damage that occurred during the installation process as this was not completed by us or any sub-contractors hired by Miracle Playsystems. **************** should seek remedy with the company he hired to install these items. .

    I have attached a copy of the signed quote for the order that **************** signed in August along with the final invoice. Below are screen shots of showing the time stamps that **************** paid the final invoice within 2 minutes of receiving it. I am not sure why he would have paid the final invoice for this order if there were any outstanding issues that were within our control. 

    I ask that you dismiss this complaint as the bulk of the issue was not with Miracle Playsystems, but with another company unknown to Miracle Playsystems. As far as the landlord receiving a notice in the mail, it is unfortunate that this caused angst but it was easily explained and remedied. 

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