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Business Profile

Point of Sale Systems

FHL Web

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I'm requesting a refund of $100.00 from FHL Web **** Last year, I purchased from Blm dispensary in ******* **************, on 4/10/2023. At the time, Blm used a third-party platform called FHL Web **** for their POS software transactions. However, earlier today (3/04/2024), I spoke with *****, a Blm supervisor, who told me as of 2024, they no longer work with them.The total purchase was $155.58, I paid $100.00 in cash and the remainder was charged to my **** credit card - $55.58. I've attached the original receipt.Unfortunately, my **** card statement showed that FHL WEB charged me: $168.58 on 4/11/2023, which included a gratuity tip. (Statement attached).And I found out that I was overcharged $100.00. I filed a chargeback with my bank, ***** Fargo for $100.00 and provided a copy of my receipt. And *** denied my dispute. A FHL Web customer representative named ***** contacted me **************. I emailed my receipt to ******************************************** He acknowledged the error and said they'd refund my card. Unfortunately, he stopped responding. I'm disappointed. And I'm reaching out to BBB in hopes that you'd be able to help me and resolve this problem.Attached please find my emails with FHL Web **** my **** credit card statement, and the original **** receipt. Please notemy personal info is included in the *** emails and I kindly request that it's not shared publicly.)Thank you for your time.

    Business Response

    Date: 03/05/2024

    We have received your compliant ID #******** dated 3-4-2024.  We have reviewed this complaint and are familiar with the issue raised by the complainant, *********************** and believe this is an issue between the complainant and the store she purchased at ****************.  However, to resolve this issue, we are willing to refund the complainant $100 via an ACH payment once we receive the complainants routing number, account number and bank name.  Please have her send this information to FHL WEB.   Thank you.

     

    Please acknowledge receipt of this email.

    Customer Answer

    Date: 03/06/2024

     
    Complaint: 21384207

    I am rejecting this response from FHL Web because: I'd like to provide my Zelle or Venmo instead, they're linked to my bank account.

    Thank you.

    Business Response

    Date: 03/06/2024

    Please send us your Zelle information.

     

     

FHL Web is NOT a BBB Accredited Business.

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