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Business Profile

Car Window Tinting

Quicksnap

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in the make, model and year of my vehicle on AutoAccessoriesGarage.com to find shades for my vehicle. It led me to the item I purchased. After receiving I attempted to install and they do not fit. After contacting their customer service and finding that they are for a different model and year vehicle that QuickSnap assumed would fit my car I requested a refund/return. After waiting days for them to get in contact with QuickSnap to approve my return it was denied stating I was putting them in wrong/in the wrong windows. They fit in no windows and are not for my vehicle.

  • Initial Complaint

    Date:07/01/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought items from this vendor and they broke within 4 months of having them. Looks like they have a known issue with the item breaking in the exact same way over multiple customers. I have reached out to customer service and they will not respond. I feel like this company is selling products that they know are not quality and hiding when they break. The item was a window sun shade, after 4 months of use the metal bracing in the shade snapped in the center. I reached out to customer service 3 separate occasions with 1 response after the second interaction, but never followed up.

    Business Response

    Date: 08/02/2022

    Business Response /* (1000, 8, 2022/07/18) */ The customer purchased the product from us back in February 2022. We have a 30-day refund policy just like many other businesses in case of any issue or if the customer is not satisfied with the product. We always refund our customers if they don't want the product. The above mentioned customer has reached out to us after 4 months saying one of the shades have broken and we are not using proper material etc. Maybe the product was damaged due to customer's negligence. Our website clearly states 30-day refund policy and the customer is aware of this as well. Our shades come in set of 4, packed from our manufacturing unit. We have more than 200+ SKU's and cant keep single replacements for all due to business constraints and our scope of operations. Consumer Response /* (3000, 10, 2022/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand there is a 30 day refund policy. I in no way ever asked for a refund of the product. I asked for a replacement due to it breaking only 4 months of having the product. I have found multiple customers complaining of the exact same issue. The business stated earlier that they would try to find a single window replacement, but failed to even ask what vehicle or window it was for. So the business never intended to even try to replace the broken part. The businesses claim that it was broken by negligence is unfounded, and shows a lack of customer service. The lack of customer service is what got the original complaint to the BBB because they would not respond to my initial complaint. As a consumer I have the right to expect a product to last an reasonable amount of time. 4 months for a window shade is not a reasonable amount of time.

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