We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Center

Almansor Court

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2023, I signed a contract and put down 50% (~*****) of our estimated cost as a downpayment in order to have my daughter's 16th birthday party at their venue. In June 2023, I tried to contact relevant staff via phone and email multiple times with no response. In August I finally received an email from someone identifying herself as the new contact for the account. I proceeded to email her questions on several occasions and was again left without a response. I was finally able to get her on the phone 2 months later in October 2023. I asked her to put me on a payment plan so that I could pay $1000/month until the event with a final payment of approximately $2,000 just before the event. She sent me the credit card authorization form, I signed it and returned it to her. I was charged $1000 one time in October. Two months later, I realized I was not being charged monthly, per our agreement. I reached out several times to figure out what was happening and received no response. I finally received a call from a new person on February 13, 2024. She confirmed that I had not been charged monthly as stipulated in my previous exchange with staff and that my final bill has come due and is over $5200. I have a long email trail documenting my attempts to contact their staff.In a meeting on February 20, 2024, I requested a months grace ****** in order to complete payment on my account. I can pay half now, and would appreciate the courtesy of being able to remit my final payment one month later. My balance would be paid in full 3 weeks after my event. While it is not their policy to make these types of concessions, this is an extraordinary situation. Almansor Court had my payment information, I followed up consistently to make sure I was doing my due diligence and short of running my own credit card on their behalf, I am not sure what else I could have done. I request this courtesy accomodation given the lack of timely and professional communication from their staff.

Almansor Court is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.