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Business Profile

Laboratory Testing

Ecube Labs Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buen Da Mi nombre es Jieime ******** Quiero hacer *** queja sobre la compaa:Ecube Labs Co. (Haulla) ******************************************************************************* La compaia se dedica a recoleccin de basura a negocios, el contrato dice que van *** vez por semana cosa que no cumplen. La comunicacin es imposible y cuando te llegan a contestar te dicen que te regr***n la llamada cosa que no hacen. Cada vez que he llamado tengo que explicar esta gran inconformidad cada representante me dice un da diferente para recoger el contenedor. Desde diciembre que empezamos con *** compaa estoy batallando con la recoleccin, a esta fecha Febrero 18, 2023 no han venido por la basura de3 semanas.El problema es muy serio ya que he tenido problemas con mis vecinos por ese motivo. Anexo fotos para que vean la magnitud del problema.Cuando pido la cancelacin del servicio, me dicen que tengo que pagar por cancelar y eso se me hace injusto pagar por un cancelar un contrato que ellos no pueden cumplir. En verdad estoy desesperada y necesito de su ayuda.Para cualquier cosa qued a sus rdenes Jieime ******* ************* ***************************** ***********************************************************************************************

  • Initial Complaint

    Date:02/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was originally contacted be a phone solicitor to switch to this company for **************** at my place of business. Price quote was lower than I was currently paying so I decide to go with this company. That turned into a nightmare, they where unable to switch service without my involvement . And that should have been a sign. since then service was finally started after being with anyone because of them for 3 weeks. I received my first bill and thats when thing really went bad they wanted paid for service I had not received and also wanted to be paid another month in advance. I tried to pay that portion I knew I owed but was unable to due to their website.I finally mailed a check which was cashed ****** but ***************************** the payment . I did try to leave a credit card on file for future payment a even bigger mistake. the next billing cycle it automatically withdrew the funds from my cc . I have tried to contact them via phone and their website without any results.

Ecube Labs Co. is NOT a BBB Accredited Business.

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