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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am beyond frustrated with *** and their complete incompetence. I placed an order using my current address, yet somehow *** had an outdated address on file. I called ten times to correct this issue, and each time I was assured it was fixed. But every time I checked the status, it still showed an address problem, and the delivery was delayed ************* the end, I had to go pick up the package myself, even though Id already paid for delivery. The level of incompetence here is shocking. How hard is it to update an address? *** drivers cant even find a straightforward address thats only 15 minutes away! I will be escalating this to the BBB and sharing this experience across social media so others can be warned. *** is unreliable, unprofessional, and a complete waste of time and money.

    Business Response

    Date: 10/09/2024

    Hello 

    We understand your frustration, unfortunatly you have the wrong business.

    This is The UPS Store 0612, we are a Franchise and have zero control over package deliveries or drivers.

    From past experience with UPS please try the below resolutions that might work:

    1) You need to contact the 1 (800) 742-5877 and talk to a supervisor or have it redirected to be delivered to nearest access point location to your address.

    2) Go on UPS.com create an account and change the delivery to pick up.

    3) Visit the UPS main Hub at 22 Brookline Aliso Viejo, CA 92656.

    We appologize for not being able to directly resolve your issue, and hope that the information above will help you.

    Regards,

    Your locally owned UPS Store 0612

The UPS Store is NOT a BBB Accredited Business.

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