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Business Profile

Pet Boarding

Pet Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • RICHARD F

    Date: 10/10/2022

    I called and booked an appointment on Oct 5th. It was scheduled for Oct 9th at 9:30. It was for cut and bath and nail trim. I dropped off my pup and the front desk girl and she had me sign a pink paper with everything I wanted for the appointment. About 15 minutes after I left, I received a text message saying there was no groomer available and he was only able to get a bath. When I turned around to pick him up, I asked the guy at the front for a manager. He said the manager was not available. I asked why I was not notified prior to me dropping my pup off. He said he was not sure. I asked the girl who checked me in why she did not tell me she did not have a groomer available when I walked in at the beginning. Her response was because she did not know much and she was new. I told the girl, this location had 4 days to notify me and nobody emailed, text, or called me. Neither one of them bothered to call other locations to see if they had a groomer available. They did not even bother to rebook me when a groomer was available. I had to get my pup groomed someone else with a higher price due to it being last minute. Not only was my time wasted. The company time was wasted. This is sad and poor customer service.

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