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Business Profile

Utility Water Company

Moulton Niguel Water District

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The slope behind our house has water running on it 24/7. We have tried multiple times thru our *** to get this problem resolved thru the other *** that manages that slope to no avail. Contacted moulton niguel as they provide the water service to this area and they said there is really nothing they can do.....The person who called me back the next day said he contacted the *** to inform them of the issue and they said they would get someone out. I asked whom he spoke with and he stated he cannot divulge that information. I pressed him further and he finally admitted he did not speak to anyone, just that he left a voicemail in the general mailbox and then informed me that this is really my issue and not theirs. I'm sorry, but Moulton Niguel fines me and sends notifications if I'm using what they deem to be too much water, but won't do the same for a business/***? We are in a high slide area and I'm sure having water running 24/7 on the hillside is eventually going to cause damage and issues......

Moulton Niguel Water District is NOT a BBB Accredited Business.

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