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Business Profile

Storage Units

StaxUp Storage - Alpine Blvd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told by the manager that I cant be on the property for more than two hours, to which I responded in a polite manner that I wasn't aware that was in the contract, and he said, It isnt in the contract, I just made it up. Well, thr hours on the contract are 6:00AM - 10:00PM. I have since explained to him that I cant get anything done in two hours as Im not young, Im 54 years old, and it takes me an hour, at least, to get my stuff out then another hour, at least, to put it back in, so I literally cant get anything done. Plus, Im just not as strong as a man and its dangerous to be rushed in that way. I feel discriminated against in a way. He is making it impossible to be a customer here and I need time to get my stuff organized so I can move out. I also am aware of many other people who are here ALL DAY LONG and he doesnt make them leave. This is a serious problem that cant be worked out with the manager, obviously. I have started filming other customers that are here longer than two hours. I would like to file a lawsuit for discrimination against women and elders.

StaxUp Storage - Alpine Blvd is NOT a BBB Accredited Business.

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