Reviews

Review Details

• Review fromRebecca T

  Date: 11/26/2024

  1 star
  I called Solace to fix a leaking toilet tank at the home where my 18 year old daughter resides. I did this for a simple fix as my partner and I were out the country and he could not fix the issue himself at the time The technician was at my home for approximately 20 mins. They changed the flapper, fill valve and chain. At no time did the technician tell my daughter what the price would be until he rang her ***** was $573 for this service, my daughter charged it to my credit ******* daughter called me immediately after and asked if that was high. I said of course it was. So I called them, from out of country, mind you, to take care of this. The man I spoke to said like of yeah that was a mistake and told me I was credited $209 and that it would take 8-10 business days for the charge to reverse.I had to call to catch this. Imagine if I had not. I would have been overcharged.I had to call again to get the actual receipt from the service as the technician got our email wrong. Funny set of coincidences right?Btw the charge was on November 8th. It is now the 26th. The charge has not been reversed. I called again today and was told by ***** that the refund did not go through and they did not understand what happened on their side.Sure.I would not recommend this company.

• Review fromJay H

  Date: 04/18/2023

  1 star
  SCAMS the elderly! Solace is another name for this company. Charged my elderly parents over $1300 for this breakdown.
  1) Cut into wet drywall ceiling in the garage (easy access) with a water bubble, no repair of drywall after - approx. $50 worth of exploratory work
  2) Replaced ABS/PVC bathtub drain assembly - max $100 worth of parts
  3) Replaced a shower valve cartridge - $100 max for the part
  4) Total labor time of less than 2 hours - $200/hr if extremely expensive labor rate
  This should have been a sub $800 job for the most expensive plumber before we get into rip off territory. Most honest plumbers would be in the $500-$600 range for this work. Absolutely disgusting they would over charge so much to an elderly couple.
  Another flag that most will not catch is that there is no consistency with this business. Simple Google search will show 3 different addresses on Jersey Blvd, Rosebud Street, and Sunflower Avenue on sites all updated within the last several years.
  If you read their review responses on Google and elsewhere, you'll see they justify their high prices with insurance, office staff, fuel, etc. Well, other plumbers also have the same expenses, so explain that. These people say they are a family owned company...well, I'm sure karma will come for their family.