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Business Profile

Computer Software Developers

Hewlett Packard Enterprise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to access the *** ********************************************************************** or the hostname/domain name "downloads.linux.hpe.com" (without the quotes) on a connection running a Tor relay.My IP address is 32.215.215.10. I was trying to download SPP updates for my Rocky ***** 9 home server which a HPE ProLiant ML110 Gen11.An introduction to Tor is here: **************************************************** types of Tor relays is here: ********************************************************* relay status is here: ********************************************************** To summarize, Tor is an anonymity service which sends traffic via three servers known as relays, including my IP address. There are bridge, guard, middle, and exit relays.In short, only exit relays are able to send traffic on behalf of Tor users to HPE's download page, and traffic from non-exit relay IP addresses, namely guard and middle relays, such as mine is NOT Tor user traffic and is indistinguishable from standard traffic from a non-Tor IP address.Other HPE services such as my Aruba Instant On Wi-Fi is NOT blocked and can be administered fine on the same IPv4 address.Could you please forward this to your IT team and unblock Tor non-exit IP addresses from "downloads.linux.hpe.com" in your firewall?Note: I am fully aware of the difference between HP, *** and HPE and that "consumer" products ended up in HP, ***. However, despite it being for my home use is an actual HPE product.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new laptop from HP. It sits on my desk and is barely opened and closed. Today I went to close it to clean my desk and heard a loud pop and the screen is now pulling away from the frame by the hinge. If I try to open it further or close it beyond where it is it pulls away drastically and I'm afraid it will break. I spent hours on the phone just to be told that to receive any help or guidance regarding the situation I will need to pay over $50 for "tech support". This is absurd!!!!!! A ****** search tells me this is a common issue with their laptops. So they know it's an issue, continue to sell lemons, and then want to charge $50+ for goodness only knows what advice. This is unbelievable.

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When plugging in the laptop I get a spark at the entry point, then entire unit goes black. This happens with battery in and/or out. It's no longer under warranty. Laptop is not damaged in any way.. card is also in pristine condition. Like new. Was instructed to not plug in the device and leave the battery out. This is a fire risk. A safety issue. A defective unit, sold by HP. I have been waiting for 2 weeks for HP MGMT to get back to me. Called them at least more than a dozen times, issue has been escalated to management, GIVEN 2 CASE NUMBERS (warranty **** and complaints ****)but NOTHING has been resolved. I just get the brush off. Transferred back and forth only to be told "It's not my ****" ... and to "Just wait longer". BAD CUST SERVICE FOR A PRODUCT THAT IS A FIRE RISK ALL I WANT IS FOR THEM TO REPAIR THE LAPTOP - WITHOUT CHARGING **** DON'T FEEL I SHOULD HAVE TO PAY FOR THIS. I'M SAVING THEM FROM A LAWSUIT IF THIS HAD CAUSED A FIRE! THEY DONT SEEM TO CARE.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted documents for HP's Risk free Care Pack warranty for two laptops after the warranty expired and had not been used. I followed all instructions, and provided all documentation, but have not received any confirmation of receipt, nor any warranty check. I have asked for updates multiple times to check status, and no one responds from HP. It has been 8 weeks since submitting my documents, and I am approaching the 90-day cutoff by which they state a rebate claim has to be submitted to be processed. I am concerned they will never acknowledge receipt of any documentation, nor honor the rebate.

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with a sales rep and then I realized that I realized that I had ordered the wrong model so I called less than 24 hrs later to cancel the order and the customer service rep said that it was too late to cancel. They made me pay for the first and the 2nd computer and I called customer service several times for help each time i received conflicting info and once they hung up on me. I was upset with how rude they were to me so I told them I wanted to just cancel both orders and they said i would have wait 3 weeks to receive the items and then have to pay a fee of 15% restocking fee. I asked can't you just cancel them now since the items haven't even been built or shipped and they said company policy is that you only have 1 hr to cancel without penalty. This was never explained to me. In fact one of the reps told me 24 hours. Anyway I want to complain about being given misinformation, not being allowed to cancel an order that hasn't even been built, and being treated very unfriendly by customer service. If there is a 1 hr cancellation policy this should be made VERY clearly at the time a sale is made. And all staff memebers should know this.

  • Initial Complaint

    Date:10/13/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1st 2021 I purchased an HP laptop that came with a one year warranty. This warranty covered all Hardware issues that may arise during that year which are not as a result of user. In the second week of December 2021 the image on the screen became distorted. I contacted HP who took remote control of my computer and realized the screen had an issue. I was directed to send it in for repairs. Approximately 10 days later I received an email from HP telling me that the motherboard, ram, hard drive we're no longer functioning. With over 20 years of computer technology training and owning a computer repair center I knew exactly what was wrong with this computer and it was nothing they mentioned. HP computers are the easiest to diagnose because they with self-diagnostic system. The computer turned to a visible but distorted screen which meant the motherboard and Ram both worked. The machine would not turn on if the ram was bad and the Machine would not turn on if the board was bad. The tech scrolled through my personal files on my hard drive before I sent it in, this meant the hard drive was good otherwise you would not be able to manipulate files that had nothing to do with the computer. The first excuse they provided for not repairing the computer was proven to be false and without *****. When they realized their mistake they sent the computer back unrepaired and with a new excuse which also has no merit, that being that I modified the computer which is impossible and have not been proven to be done. The machine had the original hard drive and the original Ram those are the only two parts that you can change so no modifications performed on that machine. I'm seeking damages in the amount of not only the repairs of the computer but the expenses I have occurred and the loss of use of this computer. Should we be unable to resolve this I believe this case will make its way to the next level which is legal.

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