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Customer Review Ratings
1.09/5 stars
Average of 98 Customer Reviews
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Review fromEugene D
Date: 05/21/2025
2 starsI am on the receiving end of Bill. My client approved payment 9 days ago and said that we would receive it on Tuesday. Well today is Wednesday and it has not been received. I called my client and he said their account said it was paid to us and he actually told me I was wrong. Not correct. Then he came back and said that we should receive it by Friday. Who knows if we will receive it or not but why does it take ******** days to pay us. All I can think of is that they are slowing payments to collect interest. My client said this is a lot better than them mailing a check and I politely disagreed. We write checks and tell our clients that we can mail them or they can come and pick them up. No one minds coming over and getting a big check. EVER! Nor do I. I asked him to write me a check and I would come over and he said no, you will have to wait. In the meantime I paid all of my consultants thinking I was getting paid and now I am in a jam. Thanks BILL!Review fromMichelle W
Date: 05/07/2025
1 starMichelle W
Date: 05/07/2025
A customer suggested I use ******************** to get paid and so I created an account. My customer paid my invoice on April *********, and although the payment has cleared on my customers end, ******************** continues to hold my money in limbo (to continue collecting interest on their end) for 9 days now. In the mean time, I have had my electric shut off, phone disconnected, and my monthly payment to county missed. This platform is WORSE than STRIPE, the practices are illegal and the moment someone decides to sue, Im jumping aboard! The amount in late payments, reconnect fees, and bail that Ive incurred just by using Bill, is a flippin nightmare. Stay away and choose a different business to deal with. This one is running a payment interest scam.Bill
Date: 05/09/2025
Hi ********, Hi We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will contact you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards,****** *.Review fromMichelle S
Date: 05/07/2025
1 starMichelle S
Date: 05/07/2025
Tried to cancel my bill.com account and I am still being charged. I canceled because the business closed, but they are blaming it on me that the account wasn't closed. I have the email confirmation to prove it, but they will still charge me and I can't delete my bank or cc info so they won't take the money.Bill
Date: 05/09/2025
Hi ********, We would like to express our gratitude for your feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will contact you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards,****** *.Review fromshane s
Date: 04/14/2025
1 starshane s
Date: 04/14/2025
I am an independent contractor. I use bill because one of the places I work uses it. I set up my bank account last week. Then got an email stating my bank info was wrong. I updated the information. On the bill website it says the money was deposited. but it's not in my bank account. I've spent over a week on the phone with people from bill. They told me to get the people where I work to request a payment trace. Then take the trace to my bank and the bank will fix it. I called my bank and they said the deposit was rejected because Bill was trying to deposit it into my savings under a checking account. So a payment trace is useless to them. I called back bill and they told me that I would have to get the company I work for to request a re route. Needless to say what is the point of bill if they can't effectively deposit my money. This was the first deposit I have had from them. Seems like a scam that I have to fix the situation and they don't do anything. Don't you have policies for when a deposit is rejected?Bill
Date: 04/24/2025
Hi *****. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. To ensure we can thoroughly address your concerns and provide the support you need, we have created a support case for you under the reference number ********.A team member will contact you directly via email shortly to discuss this further and work towards a resolution.Review fromSX S
Date: 03/30/2025
1 starSX S
Date: 03/30/2025
It's been a nightmare with bill.com. I have been in an endless loop with bill.com since Jan 2025. Now it's the end of March 2025, and I am still in the same place. Initially I was asked by a company that needs to send me payment to sign up with bill,com. So I followed the instructions in the email I received to create an account and enter bank information in order to receive epayment. Bill.com asked me to provide business information, but I am an individual not a business and couldn't provide business info as they required. I told them that. Then my account got closed. Later I kept getting email from bill.com asking me to create an account. I did again and entered bank info. It said payment would be sent to my bank account in 7-10 business days. I got email yesterday asking to log in to check update and provide additional info. I tried to log in, but couldn't anymore. I am sure I entered the right login info. I clicked reset password link. When I clicked the link sent to me in email, it went to a page without asking me to enter new password and there was message at the bottom saying password has been reset successfully. ??? Now I am locked out of my account again. It's so unbelievable that ******* is so confusing. I have never encountered a company that's so hard to deal with. Theres no phone number to call if you cant log in. It's a lot of money that I am supposed to receive, and I don't know what else they need from me in order to receive my payment. The payor told me to use bill.com and knows they are paying the right person. What is bill.com as a payment service trying to do? There's no clear direction from bill.com about if and how an individual could use their site. If bill.com is for business owners only, please make it clear and I will ask the payor to pay me by some other way.Bill
Date: 04/24/2025
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your *************** ensure we can thoroughly address your concerns and provide the support you need, we have created a support case under the reference number ********.A team member will contact you directly via email shortly to discuss this further and work towards a resolution.Review fromVictor C
Date: 03/26/2025
1 starVictor C
Date: 03/26/2025
They promised I was going to have a flat rate of $39.50 and now I see in my bill $79. They said that it is because of the standard price for the Corporate plan is $79/user/month. However, his **** ****** ******, told us it was not going to change. We would not have picked this software at that rate...After complaining, they said I was going to have a discounted rate of $39.50/user/month for the first 3 months. I only had it for 2 months too.All the best if you are picking this software.Bill
Date: 04/24/2025
Thank you for taking the time to share your feedback. We sincerely apologize for your experience not meeting your expectations and for the frustration this has caused. We understand how upsetting this can ***** ensure we can thoroughly address your concerns and provide the support you need, we have created a support case under the reference number ********.A team member will contact you directly via email shortly to discuss this further and work towards a resolution. We appreciate your patience as we work to make things right.Review fromG. W.
Date: 03/23/2025
1 starG. W.
Date: 03/23/2025
I just received an email from Bill about my account that I never requested. Ive never heard of this company before. I think its a result of the Dark Web breach and countries are using this as one of the ways to steal. Danger danger.Bill
Date: 03/26/2025
Hi ****** - we've received your feedback and we sent you an email yesterday to address your concern. If you have any additional questions, feel free to reply to our email.G. W.
Date: 04/01/2025
Hello BBB,I did NOT receive an email from you/BBB yesterday. I did receive another email from BILL which I still suspect as a bad actor scammer. I reported to BBB as a good citizen. When I answered the email supposedly from you/BBB today, it bounced back to me Your message wasn't delivered to ************************************** because the address couldn't be found, or is unable to receive mail daemons.Review fromMarissa P
Date: 02/12/2025
1 starMarissa P
Date: 02/12/2025
I recently signed up for an account with this company to receive payments. However, after submitting my personal information into their system they said that they never received my information and they deactivated my account. How, was I able to set up my bank information, set up a client and open the app if I did not verify certain information? Something is not adding up for me. CUSTOMERS be Aware!!!!Bill
Date: 02/18/2025
Hi ******* - thank you for your feedback. We understand your frustration regarding the deactivation of your account and the issues you experienced with the verification process. We have created support case #******** to investigate this matter further. A member of our team will be in touch with you shortly to discuss this and assist you. Thank you.Review fromDella S
Date: 02/11/2025
1 starDella S
Date: 02/11/2025
Don't use it! After months of emailing asking to cancel, selecting cancel on their website, and finally getting through, they still give me a difficult time when I request to cancel.Bill
Date: 02/12/2025
Hi ***** - we have received your review and apologize for the experience you had while trying to cancel your account. We have created support case #******** to assist you with the cancellation and address any outstanding issues. A member of our team will be reaching out via email to help.Review fromShawn W
Date: 02/03/2025
1 starShawn W
Date: 02/03/2025
Pushy sales people. They keep sending me BS emails trying to entice me to their sales pitch meeting by offering free basketball tickets. Despite the fact that I've never shown them any interest, and that I've informed them that I have no interest, they keep sending me emails. I blocked one person's email so they emailed me from a different email address. I wish these idiot companies and salespeople would understand that harassment is not an effective strategy for gaining new clients.Bill
Date: 02/04/2025
Hi ***** - we thank you for your feedback, and send our apologies for any inconveniences you experienced. We'll reach out to you via email to assist, and we'll be sure to relay your feedback to our Sales team to see where we can improve this experience moving forward. Thank you and talk to you soon.
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