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Business Profile

Statuary

Fabbri Statuary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Statuary.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a fountain at said vendor on 6/26 for the amount of $********, upon delivery and installation (by the seller), the item was defective (it leaked at the base). The business manager/owner indicated they would send someone out to repair it. The repaire took awhile to schedule and unfortunately the defect was not repaired which is leading to the foundation being replaced. The owner/business manager is dragging their feet on committing to a scheduling date for install. It is now 3 months from date of purchase and we received a text changing dates yet again. I want it documented with the BBB and resolution is 1) fountain is replaced, 2) repaired with a warranty - due to damage prior to install, or 3) we can dispute the charge with our credit card for a full refund. 1, 2 and 3 are in our preferred order. 06/26 FABBRI STATUARY AMERICAN CANY CA ********

    Business Response

    Date: 10/09/2024

    Hello,

    We initially delivered ****** fountain and, after addressing an issue, tried to fix it. When that didnt resolve the problem, we ordered a brand new fountain and delivered and set it up for him. He thanked us and hasnt contacted us since then. Its possible this message was sent before we delivered the second fountain. Weve attempted to call him to resolve the matter and are waiting for a response. I apologize for the delay in reaching out; we were away for our daughter's wedding and just saw the mail today.

    Thank you,

    Remo

    Customer Answer

    Date: 10/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However I would like it noted he attempted to call and left a very different toned voicemail see the transcription below.

    Hey **** , it's ******* with so we noticed that you made a complaint which doesn't bother me with Better Business Bureau but we went to your house tried fixing it didn't work . We ordered you a new one . We went to your house . Replaced it with no problem . Didn't ask anything from you and you still made it complaint which I don't care but I just think it's really rude for you to do something like that . Anyway, you have a good day

    Sincerely,

    **** ******

Fabbri Statuary is NOT a BBB Accredited Business.

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