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Business Profile

Air Purification Systems

Levoit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This air purifier shouldn't be sold it's not a hepa filter, causes cancer and cord has lead in it. Store wouldn't refund money because I accidentally threw the box away. I bought the mini one I have asthma what a mistake.

    Business Response

    Date: 06/25/2025

    Hello,

    We have reached out via email to the email address provided ************************* This email will contain additional information about your request for your LEVOIT Core Mini Air Purifier. Please refer to the case number 01073678 related to your request. This email will be sent from ********************************************************.

    We look forward to working with you to find the best resolution possible to assist you here.

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I purchased a HEPA air purifier as the listing did say it was a HEPA air purifier and it is #1 in "HEPA Filter Air Purifier" on ******. But it is NOT a HEPA Filter Air Purifier. I purchased this for health concerns for my kids and for a year I thought I was using a HEPA air purifier but I was not. Could you please refund the 2 units and 2 filters I purchased as I will need to purchase a REAL HEPA Filter Air Purifier?I have ordered 2 of these units and 2 replacement filters. UNITS:Order placed October 8, 2024 Order # ***-2758226-0125048 Order placed April 14, 2024 Order # ***-5089458-4205018 FILTERS: Order placed March 26, 2025 Order # ***-9431888-147063 Order placed December 30, 2024 Order # ***-1007419-1038669

    Business Response

    Date: 05/02/2025

    We have provided additional details regarding your case (********) to assist with this request. We would be more than happy to provide you with pre-paid return labels for all items purchased to provide a refund once we have received all items in our warehouse. 

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I bought an air filtration unit (Vital 100) from Levoit. It is warranted for two years from date of purchase, which is valid through December 2025. The touch pad control system has failed. I contacted the company about the issue and they requested a video of the unit malfunctioning, which I provided. Then they wanted me to disable my unit by cutting the power cord and taking a photo of the unit showing serial number, model, and the cut cord.. I did that and Levoit then agreed to replace my unit but said I would have to wait because it was not available and I would be put on a waiting list. A couple months have gone by.. I have contacted them through email several times to inquire about the status of my approved warranty claim and replacement unit.. They have not responded. Recently, I went on their website and saw that the same unit is available to be purchased. Shouldnt they honor their agreement to fulfill my warranty claim that they approved if the unit is available for sale? I just want them to follow through and send a replacement unit like they said they would. Thanks, ****

    Business Response

    Date: 03/10/2025

    Hello ****, 

    Thank you for your patience! We were notified that the white replacement is out of stock at this time and have submitted a request for a gray Vital 100 air purifier to be sent to you. You will receive an automated email once the item is processed for shipment. Please allow 1-2 weeks for delivery. 

    Please reach out to our team if you have any additional questions. We are here to help!

    Best Regards, 

    *****

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *****

     

    Business Response

    Date: 01/20/2025

    Thank you for bringing this to my attention. I have reached out to the customer to resolve the refund situation and will get this situation resolved as quickly as possible. 

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Levoit Air Cleaner, and while the unit initially performed well, I encountered a recurring issue after about a year of use. The first unit started making a high-pitched noise, which was quite annoying. I contacted customer service, and they were very responsive, quickly sending a replacement unit.However, after using the replacement for about the same amount of time, it developed the same high-pitched noise. I also acquired a second unit shortly after the first replacement, and unfortunately, it too developed the same issue. This noise seems to come from a small fan housed in a silver casing that's part of the air monitoring unit.Although Levoit has a class action lawsuit related to some performance issues, I believe the unit itself functions well in terms of air purification. My main complaint is the persistent noise from the air monitor, which significantly detracts from the overall experience.When I reached out to Levoit about getting a replacement part for the noisy fan, they informed me that they do not sell this part separately. They advised me to contact an appliance repair center. The repair center offered to re-solder a new fan, but they warned that, due to the fine dust the unit pulls in, the fan would likely need replacing again in about a year.While the air purifier itself might operate quietly, this is unfortunately overshadowed by the irritating sound of the air monitor. My experience isn't uniqueI've spoken with four others who have discontinued using their units for the same reason.

    Business Response

    Date: 08/26/2024

    Hello, 

    Thank you for sharing your experience. Please note that the Limited Warranty period for this air purifier expired on July 29, 2023, and we are unable to provide a replacement or a refund at this time. As mentioned, the unit can be taken to a repair shop at the owner's discretion. We apologize for any inconvenience caused and appreciate your understanding. 

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a humidifier less than 4 months ago now it stopped misting. The warranty is 2 years.The company support was given video and photos of the unit. Company refused to honor warranty offered $20.00 which I refused.Company is Levoit *********************************************************************

    Business Response

    Date: 05/24/2024

    Hello Santo, 

    Thank you for reaching out. We have sent you an email request with troubleshooting tips and more information regarding your purchase. Please reply at your earliest convenience. We appreciate your attention to this matter!

    Best Regards, 
    Susan 
    Levoit Support Team

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 2, 2024 I purchased a Levoit Core 400S air purifier from the Amazon website. The unit is defective and emits a horrific odor, making it unusable. I initially thought the odor might be coming from the filter, so I purchased a replacement. This did not help. I reached out to Levoit (as directed from my purchase invoice) via telephone and received a message asking for a detailed email. I submitted that on April 18th 2024. I received an automated email with a ticket ID of ****** saying I would hear from someone in the next couple of days. I did not receive communication. I submitted a follow-up email restating the problem, and to this day have not heard from Levoit. After doing some research I have found that there have been multiple complaints online surrounding the same problem I am having, with customers not receiving any satisfaction. At this point in time I would like to return this unit for a replacement or a refund. It is completely unusable.

    Business Response

    Date: 05/08/2024

    Hello ****,

    Thank you for your inquiry. We sincerely apologize for the delay! It appears your messages were being routed to another team. However, we have responded to you via email on ticket 767547. Please reply back to us at your earliest convenience so we may look into a warranty replacement for you. Thank you and we hope to hear from you soon!

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