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Business Profile

Amusement Parks

Disneyland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Disneyland's headquarters and its corporate-owned locations. To view all corporate locations, see

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Disneyland has 6 locations, listed below.

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    Customer Complaints Summary

    • 264 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Disney guest services agreed verbally over the phone and then in writing to refund my $507 back to my credit card because of our horrible experience at their resort and have failed to do so. I have reached out to disney several times about the refund but get a run around because of all the different workers. Enclosed are screenshots of my communication with disney with my original complaint that the guest service phoned me back about aside from the fact that they dont have workers keeping people from cutting in line (kids said family in front of them let 8 other family members cut in line and then my somewhat autistic son got attitude from an adult for breathing on him .

      Business Response

      Date: 08/03/2022

      The Guest has been contacted by the Guest Correspondence team.

       

      Kindest Regards,

      *******************************
      Guest Correspondence
      Disneyland Resort

      Customer Answer

      Date: 08/03/2022

      I reject the solution because Disney has not refunded the $507 back to my credit card yet as promised and has not called me.  I requested all correspondence be done thru email so it is in writing. Enclosed are copies of one of my messages to disney as to why the day at disney was one of the unhappiest places on earth.  In addition, enclosed it their guest service response and mine.  

      Business Response

      Date: 08/03/2022

      ******* from Guest Correspondence team has emailed her about her concern. 

       

      Kindest regards,


      *******************************
      Guest Correspondence
      Disneyland Resort


      Customer Answer

      Date: 08/04/2022

      still getting the run-around!  Disney has not solved the issue and refunded the money, but rather continues to send you to different departments to talk to another new person unfamiliar with everything.  

      Business Response

      Date: 03/22/2024

      '8/5/2022 BBB closed case saying "BBB has been revised to reflect this dispute as unresolved" Guest last interaction said this "still getting the run-around! Disney has not solved the issue and refunded the money, but rather continues to send you to different departments to talk to another new person unfamiliar with everything." 
      We sent the Guest all the inforamtion we were able to provide. 

      Business Response

      Date: 04/08/2024

      The Disneyland Resort’s records indicate that another team within the resort has assisted this Guest, and the complaint has been resolved.

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets to Disneyland about 2 months before going and I was not told they were having a special event that day I traveled all the way from ******* to enjoy Disneyland my family and I were planning on staying till they closed I was told it would close at 12 to my surprise they closed everything at 7pm due to the special event as Disney is a big company they should have gave a warning about the event and not charged full price I also got in contact with them and they had no solution for me they didnt care at all.

      Business Response

      Date: 08/01/2022

      I was able to speak with the guest an address her concern

       

      Kindest regards,
       
      *******************************
      Guest Correspondence
      Disneyland Resort

    Disneyland is NOT a BBB Accredited Business.

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