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Important information

• Advertising Review:

  On May 25, 2023, BBB requested Tiger Express to modify, substantiate, or discontinue claims on their website (https://syntheticgrasswarehouse.com/) that read:
  “SGW is the Largest Distributor of Artificial Grass in North America”
  “Proudly Made in the USA”
  “Factory direct prices with same-day shipping across the United States.”
  “...thanks to the expertise of TenCate Grass, the industry leader in artificial grass manufacturing”
  “Today SGW and TenCate produce and distribute the best artificial turf on the market.”
  “THE LARGEST ARTIFICIAL GRASS SUPPLIER IN THE USA”
  “Synthetic Grass Warehouse continues to be the leading distributor of Artificial Grass in the nation”
  Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
  BBB’s Code of advertising:1.  Basic Principles of the Code, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. 8.1 “Factory to you,” “factory direct,” “wholesaler,” “wholesale price” The terms “factory to you,” “direct from maker,” “factory direct,” “factory outlet” and the like can be used where all advertised products are actually manufactured by the advertiser or in factories owned or controlled by the advertiser.29. Subjective Claims – Puffery Expressions of opinion or intangible qualities of a product or service do not need to be substantiated.  Such claims include “we try harder” or “best food in the world.” 37. “Made in USA” Claims "Made in USA," and similar terms used to describe the origin of a product must be truthful and substantiated. In general, all or virtually all of the product must be made in the USA. Qualified “Made in USA” claims can made be under certain circumstances and with appropriate disclosures. 
  As of June 8, 2023, the business has not responded to BBB's request.