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Business Profile

Auto Financing

GC Financial Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday May 19th 2023, I made a holding deposit of $1500 for a vehicle (2016 **** Mustang) with the understanding that this would hold the car for 2 weeks and the deposit would be refundable (discussed over the phone). Nothing was signed stating it was non-refundable and I received no receipt despite being told I'd receive one. Due to unforeseen circumstances, I was unable to go through with the purchase of the car and within 24 hours, notified the manager of GC Financial Corp, *******, via text after my phone call was not picked up. I was able to contact a salesperson that same day via phone call to notify them; they told me they would let the manager know. I tried to get in contact with the manager that weekend and received no information.On Monday May 22 2023, I was informed by the same salesperson of the dealership that this deposit is non-refundable. After asking to speak to the manager, I was told I would be called the next day as the manager had left for the day.Today, Tuesday May 23rd 2023, I have yet to receive a call from the manager despite my own attempts to reach out (via text) and despite ******* being very responsive prior to my refund request. I believe there is a law that states that a dealership must provide a written document outlining the terms of the deposit. Because I have neither received or signed any document of the sort, I would like to take the appropriate steps in order to have my deposit of $1500 refunded. I have sent an email out to the dealership informing them of the same and my intention to report them to the better business bureau. I have attached screenshots regarding the deposit being received. (Note: The dealership asked for $1500 instead of a $500 deposit due to my request to have the car held for longer than normal. [discussed over the phone]

    Business Response

    Date: 07/28/2023

    To whom it may concern

    On July 21, 2023 I received a letter regarding a complaint . I wanted to answer and let you know we received and will talk to management to resolved this complaint.
    Thank you
    Gc financial Corp

    Customer Answer

    Date: 08/02/2023

    This is incorrect. This business has known of this pending refund for over two months. No steps have been made to send a refund, despite having called and emailed.

GC Financial Corp is NOT a BBB Accredited Business.

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