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Business Profile

Cell Phone Supplies

ArchTelecom

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for ArchTelecom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ArchTelecom has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ArchTelecom

      1940 W Corporate Way Anaheim, CA 92801

    • ArchTelecom

      3389 Deer Valley Rd Antioch, CA 94531-6664

    • ArchTelecom

      3 Serramonte Ctr Spc 312 Daly City, CA 94015-2345

    • ArchTelecom

      309 Coddingtown Ctr Santa Rosa, CA 95401-3507

    • ArchTelecom

      363 3rd St San Rafael, CA 94901-3581

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Bee T

      Date: 09/17/2024

      Bee T

      Date: 09/17/2024

      I am so angry and frustrated with T-mobile stores in mall!!! You and your employees have zero customer service and your lack of communication is so frustrating!!! I went into the store 3LSU at the *************** to get a quote and was quoted $300 for 3 lines. I decided not to go through with it and went to another T-mobile store to get a different quote. However, the lady Faith still activated the lines with random numbers along with two tablets line and charged me for it. I received a bill of $260 in the mail and a bill of $500 from debt collection saying I didnt pay my bill. I went into the store to see if the store can give me store credit and deactivate the account. They cant even give me a proper answer just that the manager will call me but the manager never did! Its been a whole week and I called the store a couple times only to lead it to voicemail! I will get my lawyer involved if the store is still unwilling to cooperate with me to resolve the issue!

      ArchTelecom

      Date: 09/18/2024

      Thank you for contacting Arch Telecom, a T-Mobile Retailer. Thats not the experience we want for our customers! Were sorry to hear about your poor experience with the employee at one of our locations. To get started on this escalation, can you please provide me your call back number? You can also e-mail us at ********************************

      ArchTelecom

      Date: 09/18/2024

      Thank you for contacting Arch Telecom, a T-Mobile Retailer. To recap the email correspondence, the issue has been resolved. We would like to thank you for your time and patience. I sincerely apologize for the inconvenience you incurred. We appreciate your business with T-Mobile.

    • James C.

      Date: 01/24/2023

      James C.

      Date: 01/24/2023

      I switched 3 lines through them to ******** and was promised a $40 per month rebate on my bill. They had me pay $160 per month and asked me to come back in 3 months and I would get the credit for the $40 per month and the bill would be reduced to $120 per month. When I returned for the credit I was told they were working on it and it was coming. Another month and another billing cycle and today ** told nothing can be done. THIS IS WRONG!!!!

      ArchTelecom

      Date: 01/26/2023

      Were sorry to hear about your poor experience at one of our locations. Thank you again for the details you provided. Feedback like yours, helps us improve our company and customer service experience. I will reach out to you by email so we can chat. Kindest Regards, ***************** Customer Experience Manager ************** Opt 1 *******************************

      ArchTelecom

      Date: 02/07/2023

      I received confirmation that management reached out to the customer and provided a resolution with a courtesy credit for a missing discount.

      Kindest Regards,
      Hanh Tran
      Corporate Customer Experience Manager
      (714) 312-2724 Opt 1
      [email protected]
      archtelecom.net
      220 Commerce Suite 250 Irvine, CA 92602

      James C.

      Date: 02/07/2023

      Thank you for resolving my problem so quickly!

    ArchTelecom is NOT a BBB Accredited Business.

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