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Business Profile

Collectibles

Banknote World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company abuse collector like me. owner do not sent the exact items and some time say item already sold out. this is not a remorse or financial benefit. this is to other people dose not get hurt for fraud company.

    Business Response

    Date: 11/15/2023

    Customer called on Sept. 20, 2023 and proceeded to insult the agent who answered the call, calling him an idiot and then began insulting Americans in general. Once the agent tried to speak, the customer began mocking him, stating that "he's a billionaire", and proceeded to hang-up on him. Our customer service team had been attempting to contact him regarding out of stock items but had not received any response. A follow-up voicemail was left after reviewing the call mentioned above; end result was order being cancelled and refunded. Since customer never called again or gave us the opportunity to speak to offer a resolution, we removed his contact from any marketing subscriptions he's previously enabled, and blocked his accounts from future purchases (back in September) due to the disrespectful attitude towards our team. Customer's requested resolution of no future contact has been in place since September 2023. 

  • Initial Complaint

    Date:05/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with ************************** and I purchase graded currency from them. On May 15, I placed an order for 13 graded bank notes. I submitted payment through there website at the listed prices and they accepted payment and processed the payment. A few days later I looked to see the status of the order and found it had been cancelled. I did not receive a phone call, text or email informing me of the cancellation. I submitted through their website a contact request, asking why it had been cancelled. I received an auto reply stating they would look into it and let me know. A few days go by and nothing. I emailed again asking for an update on my original request for info then they replied the order was cancelled due to a pricing error. I replied and respectfully stated that that error was not my fault and I felt they should honor the sale. They stated they would not and I then informed them I would file a compliment with the BBB. I am simply seeking that they honor the sale at the prices I paid and not to hold it against me in the future as I do buy from this company regularly.

Banknote World is NOT a BBB Accredited Business.

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