We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Lobel Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Lobel Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lobel Financial has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 74 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They give me a upside down loan And when the pandemic hit due to closure of job they had car the repo and then did charge off on my credit And I don't have the car and my personal items also in the vehicle having trouble getting a new car

      Business Response

      Date: 12/06/2022

      Lobel Financial Corporation disagrees with the consumers contentions.  Lobel has proceeded in good faith at all times as provided for by contract and/or statute.  Lobel is in the process of reaching out to the consumer under separate cover to provide and request additional information.///

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On NOV 2nd 2023 I had a payment arrangement made where lobel would withdrawl a set amount payment of $ ****** which is my monthly payment amount, that was going to be pulled from my banking account on 5 Nov. 2022. They were working with me with a payment plan because I was in significant hardship and was a single mom trying to survive. I had called them on Nov. 4th 2022 to get my 10 day cash payout amount because I was trying trade that car in because it stayed having several issues. . Long story short they sold me a lemon. As a single mom they were ok giving me a vehicle that ended up having airbag malfunctions. AND THEY KNEW THAT! so when it came time to take my payment that we agreed upon which again was due $264, they ended up taking my entire paycheck. The first paycheck at my new job that would've helped my daughter and I out immensely.... lobel took everything out of my bank account and they said that they are going to reposes it. I don't understand how somebody can do that to someone who's barely getting by as it is. And now I can't get a hold of anybody!! I've been calling 8 times a day for 5 days!!!! Nothing. I'm sure they will repossess it tomorrow because it's veterans day and I'm a veteran myself. But clearly libel doesn't give a s***

      Business Response

      Date: 11/14/2022

      Lobel Financial disagrees with the consumer's contentions.  We have both attempted to contact the customer as well as spoken with the customer on several occasions since November 2nd.  A supervisor has reached out to the customer on November 11th and again today, November 14th and left voicemail messages.  We ask that the customer contact our office directly to address their concerns.

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has caused trauma to me and my children and is fraudulently charging me for a vehicle I no longer have possession of. The vehicle was repossessed by their employee someone they hired which was racist and made up false allegations and had me sent to jail for a day almost. The employee was harassing me and stated they were recording me without my consent as I seen as well as I was taking out my belongings out the vehicle. When the police arrived because I took my tires which I bought personally and the came was on 4 flats when I bought it. The employee got passed and called police and told them I was trying to stab them because I pop my own tires my neighbors have afull video and somone surveillance camera has caught it they have updated the price on the vehicle and is still charging me and never gave me a chance to pick the car back up. My bank took the money back as a result of fraud because I was using online account to make payments through my 1st bank but when I used my chase they called the transaction fraudulent and took the money back and the very next day lobel financial was here to pick up the vehicle. I JUST WANT THIS OFF MY CREDIT BEFORE I GO TO OTHER LEGAL MATTERS BECAUSE MY FREEDOM AND MY REPUTATION WAS JEOPARDIZED BECAUSE A WHITE WOMAN DECIDED TO LIE ON A BLACK WOMAN TO A BUNCH OF RACIST COPS BUT I FINALLY HAVE THE ***** AND LIKE I STATED ABOVE SHE STATED SHE WAS RECORDING BHT WHEN I ASKED HER TO SHOW THE ***** SHE DID NOT SHE SAID SHE DIDNT HAVE ONE MY BABIES ARE STILL IN COUNSELING BECAUSE IM A SINGLE MOTHER AND WAS HOME ALONE WHEN THIS OCCURRED. I have to retrieve the video from my neighbor which I am still waiting on.

      Business Response

      Date: 10/18/2022

      Lobel Financial Corporation disagrees with the consumers contentions.  Lobel Financial Corporation is in the process of reaching out to the consumer under separate cover to provide and request additional information. 
      //

      Customer Answer

      Date: 10/20/2022

      I do not accept the response from the business at all 

      Business Response

      Date: 11/03/2022

      Lobel Financial Corporation disagrees with the consumers contentions.  Lobel Financial Corporation has reached out to the consumer under separate cover and both provided and requested additional information. 

       

      Customer Answer

      Date: 11/03/2022

      I disagree with the response 

      Business Response

      Date: 11/12/2024

      Lobel Financial disputes any claim of misconduct on its part.  On May 6, 2021, this consumer entered into a contract to purchase a 2013 Infiniti M37 from Si Se Puede Autos.  The contract was subsequently assigned to Lobel Financial.  Due to the consumers failure to make the required payments starting in or about November 2021, the vehicle was repossessed and resold on March 29, 2022 and May 18, 2022, respectively.  The information Lobel Financial received from the repossession company is that, at the time of the repossession, the customer slashed the tires on the vehicle, threatened to slash the repo trucks tires, and threatened to stab the repossession agent.  In response to the consumers violent conduct, a police report was filed with the **************************, Report No.22-2786.  The repossession was fully authorized under the terms of the contract.  The consumers claim of misconduct on the part of Lobel Financial or the repossession company is patently false.  Nonetheless, since the consumers complaint, Lobel submitted a request to the credit reporting agencies to delete the subject account from the consumers tradeline.

      Customer Answer

      Date: 11/12/2024

      I Am writing to state here that I have a witness and was racially profiled and false allegations were made I have a balance from Americas first Finance And I bought those tires on my own yes I tried to take my tires which was in my name and I have the receipts to prove it also there was a witness on scene and a camera that Recorded the whole interaction the repo agent came and was very Hostile not one time did I threaten the repo person I am got a lawyer and was going to be represented with evidence and a witness statement but after they took the vehicle off my credit now I believe they are trying to put it back on also I have evidence that this Lobel financial is stealing and laundering money and doing fraud by getting people to pay 500$ for someone to make a fake job and documents I still have that proof *** post the messages between me lobel finacial and so se puedo autos I have proof that I paid for a document to make it look like I was working but the Volunteering Agent at the office if so se puedos she called a man and had me pay 500$ to make it look like I worked at ****** security and Lovel Financial is aware because they are all in cahoots its very crooked car company *** also be making the *** aware of this as well the fact their employees are doing fraud and making false accusations and they have dash cams on their tow trucks that record from the time that they arrive share that video of if it evidently true I can share mines here I have a video from that day and conversation from the employee convinced me to pay the 500$ for the documents and the other messages of her rating that Lobel financial is aware 

    • Initial Complaint

      Date:09/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is reporting negative information on my credit reports. They allege this account was charged off as a bad debt yet they are still alleging and reporting there is a balance owed. I have not received a **** C for this CHARGED OFF debt that is now to be treated as income to **** have attached a cease and desist along with requests from this company prior to me filing suit.

      Business Response

      Date: 10/04/2022

      Lobel Financial Corporation disagrees with the consumers contentions.  Lobel Financial is in the process of reaching out to the consumer under separate cover to both request and provide additional information.
      ///

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They repo my car even after I made a partial payment like they said I should so I wouldnt have more then the amount required to repo car .. Now they wont answer my calls

      Business Response

      Date: 09/22/2022

      Lobel Financial disagrees with the consumer's contentions.  We have reached out to the customer directly and addressed their concerns. 

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lobel financial had continuously harassed me if I was one day past the 10 day grace ****** for a loan on a vehicle and then in the early hours of the morning of august 30, 2022 they repossessed my vehicle with my license and other possessions inside it.Previously they denied any Covid relief when I had pneumonia due to Covid in August 2021.

      Business Response

      Date: 09/08/2022

      Lobel Financial disagrees with the consumer's contentions.  We have reached out to the consumer directly to address their concerns.

      Customer Answer

      Date: 09/14/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

    Lobel Financial is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.