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Business Profile

Credit Union

Credit Union of Southern California

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Credit Union of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Union of Southern California has 25 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit Union of Southern California dementrates poor business ethics and has several tactics to attempt to defraud customers. Credit Union of Southern California offers loans and demands repayment of loans but does not have any method of notifying customers of when loan payments are due. Other companies in the same industry that offer the same services have email alerts, text message alerts, and mail alerts which notifty their customers when loan payments are due. Credit Union of Southern California offers non of these in attempt to collect higher interests payments when their customers miss their loan payments. Furthermore, Credit Union of Southern California will lock your account to make it impossible to pay your loan payment even if you tried to. This is very poor business ethics.

    • Initial Complaint

      Date:12/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sent check ($750) to my account that have bounced for insufficient funds. When company was contacted; Replacement checks ($956, $765) were cut but bounced as well. The company is aware that I am a high school student and have caused hundreds of fees. Company will not rectify and stalling so a police report is being filed as well. Mutiple deposits are still pending as of 12/9/22 and will likely bounce. Total effected: roughly $3,000

      Business Response

      Date: 11/20/2023

      Dear Ms. ****************************** appreciate the opportunity to address your concerns and apologize for any inconvenience you *** have experienced. At Credit Union of Southern California, we take every complaint seriously, and we are committed to resolving this matter promptly.

       

      Upon reviewing your case (#********), we understand the frustration and inconvenience you have faced due to the issues with the deposited checks. We sincerely apologize for any inconvenience this *** have caused, especially given your status as a high school student.

       

      We recognize the impact this has had on your account, including the fees incurred, and we empathize with your situation, unfortunately based on the information presented our investigation reveals no findings of any kind.

       

      If more information becomes available that *** help our investigation or if you have any additional questions, please reach out to us at **************************** so we *** of better assistance. 

       

      Sincerely,

       

       

      *******************

      Credit Union of Southern California

      Member Experience Team

       

       

    • Initial Complaint

      Date:09/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went this morning to open a new bank account at credit union of southern California, address ********************************************************************************************. ******** declined to open a new personal bank account for me, they told me that this business (****'S ***** BOWL LLC) is using my social security number, i called the owner of the business and he declined to talk to me, the correct number for the business owner is ************ i provided the bank with a copy of my social security number and my DL to proof my name and SS#. The business account they have under my social security number is not valid, he bank needs to take an action to freeze this business at least for now SANA'S ***** BOWL LLC. I need an explanation why the bank declined to open a bank account for me. My credit report is good and clear, and no one is using my social security number. ******** manager and the banker told me that i need to resolve this issue before i open a bank account, i am pretty sure that this is a bank fault adding my social security number to a business account. I am pretty sure that this is a fake account created by a a fake person using my social security number and that business name, the bank needs to take an action to review this business ****'S ***** BOWL LLC that is link to my personal social security number, i contacted all Transunion/ equifax/experian andthey told me everything is fine, ******** needs to take an action ASAP.You need to investigate when this business got open and by who and how can he use my social security number.******** manager is discriminating me by saying I cant open an account, I am an engineer with Riverside county and cant believe the way they treat their customers. How that is my fault if a business is using my address.

      Business Response

      Date: 12/22/2022

      ********************, please contact me to discuss your experience and request to open an account at Credit Union of Southern California.

      Contact Information:

      ***********************, AVP Branch Operations

      **************

      *****************


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