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Business Profile

Digital Marketing

Wab Studio

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Name: WAB Studio Address: ************************************************** Invoice Paid: $4,000.00 (Paid June 3, 2024)Services Paid For: 1-year *** plan ($3,000) and 1-year hosting plan ($1,000)Nature of Complaint:I contracted WAB Studio in May 2024 to design, develop, and host a luxury event planning website for my business, It's My Party LLC. The project was promised to be completed in two weeks, but it remains unfinished five months later. Repeated delays, ignored feedback, and misalignment in the websites design have negatively impacted my business. The website still does not reflect the luxury aesthetic I requested, and despite numerous attempts to escalate the matter, progress has stalled.A detailed timeline of communications shows multiple instances where feedback was either ignored or inadequately addressed. Simple updates (e.g., changing a phone number) took weeks, and critical elements like *** were never initiated due to the incomplete site. Despite requesting meetings and escalating issues, WAB Studio has not resolved the ongoing concerns.Efforts to Resolve:Ive made numerous requests via email and escalations for meetings, but none have led to meaningful action. My requests for a refund for *** services, cancellation of the contract, and access to my domain have also been ignored.Desired Resolution:A full refund for the undelivered *** and content services ($3,000).Completion of the website by October 6, 2024, reflecting the luxury event planning brand I envisioned.Full access to my domain and backend upon project completion.Compensation for business losses due to the delays.An urgent meeting with the development team to finalize plans and address outstanding issues.If these matters are not resolved by October 6, 2024, I will pursue legal action and further consumer protection claims.

Wab Studio is NOT a BBB Accredited Business.

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